Pay Bulletin

From Public Services and Procurement Canada

The Pay Bulletin provides employees with an update on progress towards addressing the backlog of pay transactions and information about public service pay.

Highlights

The following will also be shared through our social media platforms.

  • Contracts awarded for automation of pay processes

    We have awarded two contracts for the automation of manual pay processes. These are the first contracts to be awarded as part of the pay stabilization innovation challenge, which followed the notice of proposed procurement published in August 2018. For more information about the contracts awarded and this procurement process, please visit our web page, Stabilizing pay through innovation.

  • Record of Employment (ROE) and Employment Insurance (EI)

    Applying for EI? Always apply for EI as soon as you stop working. You can apply for benefits even if you have not yet received your ROE. Did you know that Service Canada can calculate a claim without an ROE? More information on EI benefits can be found at: https://www.canada.ca/en/services/benefits/ei/ei-regular-benefit.html.

  • Client Contact Centre update

    Following enhancements announced in May 2018, the Client Contact Centre (CCC) continues to improve its services to better support federal employees.

    CCC agents now have access to epost Connect, which allows them to send Protected B information to employees upon request. As a result, if you do not have access to the Government of Canada’s internal network, you can now get electronic copies of Protected B documents, such as your pay stubs or tax slips, by contacting the Client Contact Centre.

  • Claims for financial impacts due to Phoenix.

    There are processes in place to compensate current and former employees who have incurred expenses or financial losses because of Phoenix. If you’ve paid interest charges, late fees or were taxed at a higher income tax rate, you might be eligible to file a claim.

  • Find out how tax slips are issued to current and former public service employees and what to do if you receive multiple or amended tax slips.
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Public Service Pay Centre update

View Public Service Pay Centre updates to see current and past Public Service Pay Centre dashboards.

Public Service Pay Centre dashboard

Accessible image description

This image depicts the current Public Service Pay Centre dashboard.

The Public Service Pay Centre update details current and past Public Service Pay Centre dashboards. These dashboards detail the transactions beyond normal workload, the Public Service Pay Centre workflow and the percentage of transactions processed within service standards.

More information

For more information, visit our Pay for the public service website, where you will find relevant information such as:

Pay Bulletins: Past editions

Useful links

For all pay related inquiries that can’t be handled by your department or agency’s HR unit, please contact the Client Contact Centre at

1-855-686-4729

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