Here you’ll find regular, timely pay-related information as well as Public Service Pay Centre updates.

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The 2021 pay calendar

The 2021 pay calendar is now available. It includes:

  • How paydays and pay periods work,
  • Information about your first pay, and
  • Additional resources about three pay period months, deductions, etc.

To view the 2021 pay calendar, you can access the link here.

Reminder: Ensuring timely pay for students

Now more than ever, it is important that we deliver a great work experience for our students. If you’re hiring students in the coming months, be sure to submit all appropriate human resources paper work in a timely manner. As with all employees, ensuring our students are paid accurately and on time requires planning ahead, submitting requests in a timely manner and approving quickly. Training on how the pay system works and how to effectively use Phoenix is also available for students and could help prevent pay issues.

Best wishes to all students joining the Public Service!

epost Connect

We understand that, during COVID-19, you may not have access to the Compensation Web Applications. The Client Contact Centre can help public servants retrieve their Protected B documents (such as pay stubs or tax slips) electronically through a service called epost Connect.

If you’re interested in this service, please contact the Client Contact Centre:

In Canada and the United States: 1-855-686-4729
Outside Canada and the United States: 1-506-424-4330
Hours of operation: Monday to Friday (excluding statutory holidays), 7 am to 7 pm (eastern time)

Temporary changes to the Public Service Health Care Plan

In response to the coronavirus (COVID-19), the Government of Canada has introduced temporary changes to the Public Service Health Care Plan (PSHCP).

Temporary changes to the Public Service Health Care Plan include:

  • Emergency benefit while travelling
  • Temporary extension of travel emergency benefits
  • Drug benefit
  • Temporary relaxing of the dispensing limit for maintenance medications that allow the pharmacist to exercise professional discretion of whether to dispense the medication sooner
  • Medical practitioners benefits
  • Temporary changes to accepted mental health practitioners
  • Temporary changes to prescription requirements

These measures were introduced to help PSHCP members and eligible dependents access health care benefits, while minimizing social interaction with health care professionals.

For more information about the temporary changes to the Public Service Health Care Plan, please consult this webpage.

Amended tax slip schedule

If there is an error in your tax slip (T4 or Relevé 1), an amended slip will be produced and sent directly to the Canada Revenue Agency, and/or Revenu Québec. They will also be made available in the Phoenix pay system, or Compensation Web Applications (CWA).

An amended tax slip schedule has been developed to help you know when an amended tax slip will be available in your Phoenix account. You are encouraged to check to see if an amended slip has been provided.

For more information, please visit our web site.

Did you seek professional tax advice because of Phoenix-related pay issues this year?

Employees who sought tax advice to better understand tax implications of Phoenix-related pay issues can claim expenses of up to $200 per year (taxes included). For information on how to file for a reimbursement, visit the Treasury Board of Canada Secretariat’s website.

Pay Issues – Quick Reference Guide

Are you experiencing pay issues? Here is a quick reference guide (PDF, 57KB) to help you navigate some of the most common pay issues faced by public servants.

For more support, please call the Client Contact Centre at 1-855-686-4729.

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Public Service Pay Centre update

View Public Service Pay Centre updates to see current and past Public Service Pay Centre dashboards.

More information

For more information, visit our Pay for the public service website, where you will find relevant information such as:

Pay Bulletins: Past editions

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