Summary of measures to stabilize the pay system
From Public Services and Procurement Canada
On November 21, 2017, the Auditor General of Canada tabled his fall report, which included a chapter on public service pay.
The Auditor General made a number of recommendations, which the department has accepted and has begun implementing. It is important to note that the report covers a limited time period from the implementation of the Phoenix pay system in February 2016 up to June 2017.
We have developed a broad suite of measures, informed by employees, departments and unions, to reduce the backlog of pay transactions and wait times for missing pay. These measures fall into four areas:
- accountable and informed decision making
- improved processes and technology
- increased capacity and service
- partnership and engagement
Our progress will be updated quarterly. We have also developed a backgrounder that provides more information on the measures being taken.
We are taking a whole-of-government approach in order to resolve pay issues, focusing on those areas that will help employees most. There are no easy or quick fixes for this situation, but we will do whatever it takes to ensure that employees are paid accurately and promptly.
We also encourage you to read this Message from the Minister.
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