Archived: Annex C: Trends in NRCan Pay Issues
From: Public Services and Procurement Canada
We have archived this page and will not be updating it
You can use it for research or reference.
Pay Centre: Unresolved cases
Over 30 days old as of September 30, 2017
Accessible image description
- 7,367 cases over 30 days since received by Pay Centre
- 3,376 employees having at least one unresolved case
- 8.8 months is the average time elapsed of unresolved cases
Trend
Accessible image description
| Oct: 2016 | Nov: 2016 | Dec: 2016 | Jan: 2017 | Feb: 2017 | Mar: 2017 | Apr: 2017 | May: 2017 | Jun: 2017 | Jul: 2017 | Aug: 2017 | Sept: 2017 | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
Cases over 30 days since received by Pay Centre |
Employees having at least one unresolved case |
Time elapsed average age (in months) of unresolved cases |
| 4,918 | 2,569 | 5.3 | 4,896 | 2,598 | 5.8 | 5,022 | 2.628 | 5.9 | 5,691 | 2,802 | 6 | 6,179 | 2,949 | 6.2 | 6,423 | 3,034 | 6.8 | 6,766 | 3,108 | 7.2 | 7,074 | 3,201 | 7.6 | 6,899 | 3,235 | 7.9 | 6,896 | 3,235 | 8 | 7,130 | 3,269 | 8.4 | 7,367 | 3,376 | 8.8 |
Case Status Profile
Accessible image description
| Open received; case # assigned |
Reassigned awaiting reassignment |
Assigned assigned to advisor |
Pending on hold: awaiting info |
Ready to verify awaiting verification |
|||||
|---|---|---|---|---|---|---|---|---|---|
| 5,120 | 69% | 1,353 | 18% | 551 | 7% | 304 | 4% | 39 | 1% |
Cases Received by Month, by Status
Aug-2017 amounts are not shown as a full month's data is not yet available.
Accessible image description
The case number corresponds to the number of Pay Action Request (PAR) sent via Trusted Source to the Pay Center. A case does not necessarily represent a pay issue. Since March 2017, pay issues are reported to the Pay Center by using a Phoenix Feedback Form.
The metrics indicating the number of impacted employees is based on the potential of error linked to the type of PAR sent to the Pay Center.
Impacted Employee Profile
Accessible image description
| Employment status | Impacted employees | Total employees (as per PeopleSoft) |
% Employees impacted |
|---|---|---|---|
| Active | 2,210 | 4,185 | 53% |
| Leave without pay | 122 | 194 | 63% |
| Leave with pay | 20 | 37 | 54% |
| Seasonal | 9 | 10 | 90% |
| Students | 23 | 160 | 14% |
| Total: On strength | 2,384 | 4,586 | 52% |
| Struck off strength | 992 | - | - |
| Total: All employees | 3,376 | - | - |
Cases by type
Accessible image description
| Possibility of overpayment | 25% | Possibility of underpayment | 39% | Impact to employee uncertain | 36% |
|---|---|---|---|---|---|
| Overpayment | 542 | Acting | 892 | Benefits | 132 |
| Leave | 65 | Cash Payment | 37 | Change in Employment | 220 |
| Leave with income averaging | 87 | Emergency Salary Advance | 188 | Cheque | 1 |
| Leave with pay | 2 | Entitlements | 167 | Data integrity | 7 |
| Leave without pay | 118 | Extra duty pay | 2 | Debt to Crown | 9 |
| Maternity-Paternity | 2 | Hire | 488 | Deductions | 537 |
| Demotion | 2 | Pay Increments | 30 | Direct deposit | 1 |
| Termination | 1,007 | Performancy Pay | 16 | EDP: Matane | 14 |
| - | - | Promotion | 346 | General enquiries | 1,220 |
| - | - | Rehire | 609 | Grievance support | 5 |
| - | - | RETOS | 91 | Miscellaneous | 156 |
| - | - | - | - | Preconversion | 74 |
| - | - | - | - | Review of pay file | 20 |
| - | - | - | - | Teachers | 8 |
| - | - | - | - | Third party | 25 |
| - | - | - | - | Timesheets | 9 |
| - | - | - | - | Transfer | 238 |
| Total | 1,825 | Total | 2,866 | Total | 2,676 |