Annex C: Trends in NRCan Pay Issues

From Public Services and Procurement Canada

Pay Centre: Unresolved cases

Over 30 days old as of September 30, 2017

Pay Centre: Unresolved cases
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  • 7,367 cases over 30 days since received by Pay Centre
  • 3,376 employees having at least one unresolved case
  • 8.8 months is the average time elapsed of unresolved cases

Trend

Trends
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Oct: 2016 Nov: 2016 Dec: 2016 Jan: 2017 Feb: 2017 Mar: 2017 Apr: 2017 May: 2017 Jun: 2017 Jul: 2017 Aug: 2017 Sept: 2017
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
Cases
over 30 days since received by Pay Centre
Employees
having at least one unresolved case
Time elapsed
average age (in months) of unresolved cases
4,918 2,569 5.3 4,896 2,598 5.8 5,022 2.628 5.9 5,691 2,802 6 6,179 2,949 6.2 6,423 3,034 6.8 6,766 3,108 7.2 7,074 3,201 7.6 6,899 3,235 7.9 6,896 3,235 8 7,130 3,269 8.4 7,367 3,376 8.8

Case Status Profile

Case Status Profile
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Open
received; case # assigned
Reassigned
awaiting reassignment
Assigned
assigned to advisor
Pending
on hold: awaiting info
Ready to verify
awaiting verification
5,120 69% 1,353 18% 551 7% 304 4% 39 1%

Cases Received by Month, by Status

Aug-2017 amounts are not shown as a full month's data is not yet available.

Cases Received by Month, by Status
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The case number corresponds to the number of Pay Action Request (PAR) sent via Trusted Source to the Pay Center. A case does not necessarily represent a pay issue. Since March 2017, pay issues are reported to the Pay Center by using a Phoenix Feedback Form.

The metrics indicating the number of impacted employees is based on the potential of error linked to the type of PAR sent to the Pay Center.

Impacted Employee Profile

Impacted Employee Profile
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Employment status Impacted employees Total employees
(as per PeopleSoft)
% Employees impacted
Active 2,210 4,185 53%
Leave without pay 122 194 63%
Leave with pay 20 37 54%
Seasonal 9 10 90%
Students 23 160 14%
Total: On strength 2,384 4,586 52%
Struck off strength 992 - -
Total: All employees 3,376 - -

Cases by type

Cases by type
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Possibility of overpayment 25% Possibility of underpayment 39% Impact to employee uncertain 36%
Overpayment 542 Acting 892 Benefits 132
Leave 65 Cash Payment 37 Change in Employment 220
Leave with income averaging 87 Emergency Salary Advance 188 Cheque 1
Leave with pay 2 Entitlements 167 Data integrity 7
Leave without pay 118 Extra duty pay 2 Debt to Crown 9
Maternity-Paternity 2 Hire 488 Deductions 537
Demotion 2 Pay Increments 30 Direct deposit 1
Termination 1,007 Performancy Pay 16 EDP: Matane 14
- - Promotion 346 General enquiries 1,220
- - Rehire 609 Grievance support 5
- - RETOS 91 Miscellaneous 156
- - - - Preconversion 74
- - - - Review of pay file 20
- - - - Teachers 8
- - - - Third party 25
- - - - Timesheets 9
- - - - Transfer 238
Total 1,825 Total 2,866 Total 2,676
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