Response from Canadian Dairy Commission

From Public Services and Procurement Canada

November 9, 2017

Michael Wernick
Clerk of the Privy Council and Secretary to the Cabinet
80 Wellington Street, Room 332
Ottawa, ON K1A 0A3

Mr. Wernick:

In response to your letter dated November 2, 2017 regarding efforts taken by the Canadian Dairy Commission (CDC) to resolve problems and issues linked to the pay system, I am pleased to report the following.

  • The CDC is continually working with the Pay Centre to resolve cases on an on going basis.
  • We have a Change Agent who liaises with the Pay Centre, and participates on all conference calls related to the pay system (.i.e. My GCHR Implementation Project, HR to Pay Stabilization Training Coordinator Meetings, Pay Centre Integration Organisations, etc.). This person is up-to-date with new initiatives and on going issues with the pay system.
  • Information and bulletins issued by the Pay Center are shared with CDC employees.
  • An annual reminder is sent to all employees asking them to update their personal information in the system. 
  • We are a small organization; therefore we have been able to track individual cases in a timely manner.
  • We have a Finance team who checks each pay file individual transaction for accuracy, and bring up errors to the Pay Centre right away. In some cases, errors were fixed prior to the pay file approval deadline, which prevented new cases from occurring.
  • We have a team consisting of an HR representative (Change Agent) and a Senior Financial Officer who monitors all pay issues and tracks them. This information is sent to the Pay Centre and is discussed during weekly conference calls. To date we have resolved many cases using this method.
  • We continue to encourage employees and managers to use the feedback forms to track their cases.
  • We have an emergency salary advance process in place for employees of the CDC.
  • Phoenix and the pay system are part of our orientation package for new hires. They are also strongly encouraged to follow the on line training.
  • The Pay Centre deadlines for section 33 and 34 approvals are respected and there are no transactions outstanding.

Moving forward, the Canadian Dairy Commission is committed to the new HR-to-Pay initiative. We will make it mandatory that all staff/managers follow the appropriate training and become familiar with their responsibilities concerning their pay and the pay system. The communication package regarding the HR-to-Pay initiative has been discussed with upper management and as soon as it is released we will make this training a priority.

Respectfully yours,

Original signed by

Jacques Laforge
Chief Executive Officer

Cc: Lawrence MacAulay, Minister, Agriculture and Agri-Food Canada

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