Archived: Response from Communications Security Establishment

From Public Services and Procurement Canada

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CERRID #38273308

Mr. Michael Wernick
Clerk of the Privy Council
 and Secretary to the Cabinet
Ottawa ON  K1A 0A3

Dear Mr. Wernick:

I am writing in response to your letter of November 2, 2017 requesting information on actions departments are taking to help stabilize the pay system and ensure our employees are paid accurately and on time.

Addressing issues of the Phoenix pay system has been and remains a high priority for the Communications Security Establishment (CSE). Our Human Resources (HR) compensation advisors, management and staff throughout the organization have committed their time, energy and resources to help tackle these issues.

As a “Direct Entry organization,” CSE’s compensation advisors use the Phoenix system to manage the pay of our employees. Thanks to the extremely hard work, patience and dedication of our well-trained and experienced compensation advisors who quality control each file, CSE has been largely successful in ensuring employees – with very few exceptions – are receiving their correct base pay on time. 

Nevertheless, there is a backlog of acting pay transactions and pension adjustments due to the complexity of the Phoenix pay system. Our compensation advisors continue to work closely with Public Services and Procurement Canada to address the backlog.

We continue to take the necessary actions to address outstanding pay issues, including:

  • Continuing to have CSE employees participate on the government-wide stabilization committees and working groups;
  • Ensuring the capacity and expertise is in place to manage the internal workload;
  • Monitoring all hardship cases and taking immediate and appropriate action;
  • Communicating regular updates with employees and management;
  • Monitoring any backlog, particularly the acting pay backlog;
  • Ensuring system-related issues are immediately identified to Public Services and Procurement Canada (PSPC); and
  • Monitoring wellness and workload within the CSE Compensation team and addressing concerns as they arise.

Looking ahead, we are setting up an internal team to ensure the effective implementation of our collective agreement (once negotiated and signed). This team will ensure pay changes are implemented within a reasonable timeframe. CSE will also continue to share best practices with other departments through participation in the Interdepartmental Compensation Committee on Direct Entry as well as the Interdepartmental Committee for the Security Intelligence community. In addition, CSE will work closely with other Direct Entry departments to potentially recruit and train additional compensation advisors to meet the increased workload.


Greta Bossenmaier

c.c.: Harjit Sajjan, Minister of National Defence

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