Response from Canadian Transportation Agency
November 20, 2017
Clerk of the Privy Council and Secretary to the Cabinet
Privy Council Office
85 Sparks Street
Ottawa, Ontario K1A 0A3
Dear Mr. Wernick,
I am writing in response to your recent letter requesting that deputy heads provide information on ongoing and planned actions to help stabilize the pay system.
The Canadian Transportation Agency (CTA) is, in compensation parlance, an integrated department that has retained its compensation advisor resources on site and is not serviced by the Pay Centre.
Phoenix and My GCHR were implemented at the CTA 18 months ago. At this time, there are still unresolved issues in the system, and problems continue to appear on a regular basis. Furthermore, since April 2017, the rapid implementation of collective agreements has increased the volume and complexity of transactions being processed.
Enclosed you will find a list of steps the CTA has taken to date, as well as planned actions, to minimize negative impacts on our employees and ensure they are paid accurately and on time.
We remain committed to helping ensure that issues for employees are resolved as quickly as possible after they arise.
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