Response from Shared Services Canada

From Public Services and Procurement Canada

Mr. Michael Wernick
Clerk of the Privy Council and Secretary to the Cabinet Privy Council Office
80 Wellington Street Ottawa, Ontario K1A 0A3

Dear Mr. Wernick:

I received your letter dated November 2, 2017. This letter outlines Shared Services Canada's efforts in addressing the backlog of transactions and other challenges related to pay.

Various communications products are provided to Shared Services Canada's employees and managers on regular basis, including messages in the Department's weekly newsletters such as the SSC Connexion,  and in information sessions  on Phoenix for the benefit of employees and managers. The Department continues to issue salary advances as required to support our employees.

In recent months, Shared Services Canada has hired 10 resources to help with the Pay Centre backlog, and to assist employees with their pay issues. A Quality Control team was put in place on April 1, 2017 to monitor the data entry impacting pay, and to process the additional PeopleSoft transactions.

Shared Services Canada is currently in the process of hiring up to 20 resources to implement a human resources Pay Stabilization team, which entails the centralization of duties impacting pay. In the future, the Department's plan is to increase its communications to employees and managers, develop and implement an integrated compensation reporting and monitoring framework, provide regular briefings to the senior management team, and implement the mandatory Human Resources to Pay training sessions.

Shared Services Canada continues to take these actions to help stabilize the pay system and ensure employees are paid accurately and on time. The Department is committed to working with Public Services and Procurement Canada to assist in any way we it can.

Sincerely,
Ron Parker President

c.c. The Honourable Carla Qualtrough, P.C., M.P.,
Minister of Public Services and Procurement Canada Yaprak Baltacioglu, Secretary of the Treasury Board,
Treasury Board of Canada Secretariat
Catrina Tapley, Deputy Secretary to the Cabinet (Operations), Privy Council Office
Les Linklater, Associate Deputy Minister, Public Services and Procurement Canada

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