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Public Service Pay Centre update

From: Public Services and Procurement Canada

The pay issues currently being experienced by public servants are unacceptable, and we are working tirelessly at all levels to resolve them. To that end, the Public Service Pay Dashboard has been redesigned to better track the progress being made in ensuring that public servants are paid accurately and on time.

Review the December 2022 dashboard

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Financial transactions beyond the Pay Centre's normal workload since 2018

The following graph represents the backlog of financial transactions waiting to be processed at the Public Service Pay Centre. It shows the overall downward trend since January 2018, from 384,000 to 198,000, as of December 21, 2022. Note that these figures exclude 80,000 transactions that are considered to be part of the normal workload.

Financial transactions beyond Pay Centre's normal workload since January 2018 – Table
Month and Year Number of transactions
January 2018 384,000
February 2018 380,000
March 2018 377,000
April 2018 372,000
May 2018 347,000
June 2018 334,000
July 2018 316,000
August 2018 313,000
September 2018 311,000
November 2018 303,000
November 2018 289,000
December 2018 283,000
January 2019 275,000
February 2019 260,000
March 2019 248,000
April 2019 245,000
May 2019 239,000
June 2019 230,000
July 2019 230,000
August 2019 228,000
September 2019 228,000
November 2019 220,000
November 2019 214,000
December 2019 202,000
January 2020 197,000
February 2020 183,000
March 2020 166,000
April 2020 149,000
May 2020 137,000
June 2020 125,000
July 2020 121,000
August 2020 122,000
September 2020 124,000
November 2020 110,000
November 2020 103,000
December 2020 101,000
January 2021 112,000
February 2021 104,000
March 2021 94,000
April 2021 98,000
May 2021 106,000
June 2021 104,000
July 2021 104,000
August 2021 115,000
September 2021 126,000
November 2021 125,000
November 2021 120,000
December 2021 122,000
January 2022 141,000
February 2022 139,000
March 2022 137,000
April 2022 151,000
May 2022 164,000
June 2022 166,000
July 2022 174,000
August 2022 195,000
September 2022 208,000
October 2022 207,000
December 2022 198,000

Financial transactions received and processed by the Pay Centre monthly since 2018

The following graph shows the number of new financial transactions received, as well as the new and backlogged financial transactions processed by the Public Service Pay Centre every month.

The number of financial transactions received from departments and agencies served by the Public Service Pay Centre varies each month. These variations are primarily due to seasonal trends. For instance, the months leading to the start of summer and fall usually consist of higher volumes of student and casual hiring, acting appointments, and employees returning from leave. The number of transactions processed monthly also varies based on different factors, such as the complexity of cases, collective agreement implementation requirements, and seasonal trends. Therefore, as we can see in the previous graph, large reductions in the number of financial transactions waiting to be processed at the Pay Centre will, at times, be followed by a smaller decrease or even increases.

Financial transactions received and processed by the Pay Centre monthly since January 2018 – Table
Year and Month Financial transactions received Financial transactions processed
January 2018 80,000 63,000
February 2018 73,000 77,000
March 2018 70,000 73,000
April 2018 131,000 136,000
May 2018 72,000 97,000
June 2018 72,000 85,000
July 2018 64,000 82,000
August 2018 65,000 68,000
September 2018 84,500 86,500
November 2018 110,000 118,000
November 2018 66,000 80,000
December 2018 67,000 73,000
January 2019 70,500 78,500
February 2019 62,500 77,500
March 2019 60,000 72,000
April 2019 85,000 88,000
May 2019 136,000 142,000
June 2019 79,000 88,000
July 2019 72,000 72,000
August 2019 75,000 77,000
September 2019 93,000 93,000
November 2019 115,000 123,500
November 2019 78,000 84,000
December 2019 73,500 85,500
January 2020 58,000 63,000
February 2020 66,500 80,000
March 2020 114,500 131,500
April 2020 58,000 75,000
May 2020 70,000 82,000
June 2020 60,000 72,000
July 2020 60,000 64,000
August 2020 66,000 65,000
September 2020 107,000 105,000
November 2020 62,500 76,500
November 2020 69,000 76,000
December 2020 74,000 76,000
January 2021 76,000 65,000
February 2021 69,000 77,000
March 2021 107,000 117,000
April 2021 87,500 83,500
May 2021 87,500 79,500
June 2021 75,000 77,000
July 2021 77,000 77,000
August 2021 82,000 71,000
September 2021 141,000 129,000
November 2021 82,000 83,000
November 2021 76,000 81,000
December 2021 83,000 81,000
January 2022 83,000 64,000
February 2022 91,000 93,000
March 2022 122,000 124,000
April 2022 101,000 87,000
May 2022 102,000 89,000
June 2022 98,000 96,000
July 2022 98,000 90,000
August 2022 150,000 129,000
September 2022 113,000 100,000
October 2022 95,000 96,000
November 2022 90,000 97,000
December 2022 92,000 94,000

Descriptions of terms used in the dashboards

The dashboard presents information on 3 main areas:

Transactions beyond normal workload

The first measure is the number of transactions beyond our normal workload. The Public Service Pay Centre can normally process approximately 80,000 transactions each month. Eventually, the goal is to have zero transactions beyond the normal workload. Note that these numbers have been rounded for clarity and represent transactions with a financial impact.

Public Service Pay Centre workflow

The second measure is the workflow going through the Public Service Pay Centre. These numbers represent how many transactions are received and processed each month. The goal is to process more transactions than are received, thereby reducing the number of transactions beyond normal workload.

Percentage of transactions processed within service standards

The third measure is the percentage of transactions that are processed within the service standards. Previous dashboards listed separate types of transactions and their corresponding service standards. Presenting information this way made sense because of the prioritization of specific transaction types to bring them in line with service standards. However, given the focus on collective agreements, there is a move towards a more holistic and employee-centric approach where a variety of transactions are processed in an employee’s pay file at the same time. Therefore, presenting an average of all service standards to provide an overall indication of progress is a more accurate metric.

Previous dashboards

Datasets for the Public Service Pay Centre update are available via the Open Government Portal.

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