Public Service Pay Centre update

From: Public Services and Procurement Canada

The pay issues currently being experienced by public servants are unacceptable, and we are working tirelessly at all levels to resolve them. To that end, the Public Service Pay Dashboard has been redesigned to better track the progress being made in ensuring that public servants are paid accurately and on time.

Review the February 2021 dashboard

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Financial transactions beyond the Pay Centre's normal workload since 2018

The following graph represents the backlog of financial transactions waiting to be processed at the Public Service Pay Centre. It shows the overall downward trend since January 2018, from 384,000 to 104,000, as of February 17, 2021. Note that these figures exclude 80,000 transactions that are considered to be part of the normal workload.

Financial transactions beyond Pay Centre's normal workload since January 2018 – Table

Financial transactions beyond Pay Centre's normal workload since January 2018

Financial transactions beyond Pay Centre's normal workload since January 2018
Year and Month Number of transactions
2018-01384,000
2018-02380,000
2018-03377,000
2018-04372,000
2018-05347,000
2018-06334,000
2018-07316,000
2018-08313,000
2018-09311,000
2018-10303,000
2018-11289,000
2018-12283,000
2019-01275,000
2019-02260,000
2019-03248,000
2019-04245,000
2019-05239,000
2019-06230,000
2019-07230,000
2019-08228,000
2019-09228,000
2019-10220,000
2019-11214,000
2019-12202,000
2020-01197,000
2020-02183,000
2020-03166,000
2020-04149,000
2020-05137,000
2020-06125,000
2020-07121,000
2020-08122,000
2020-09124,000
2020-10110,000
2020-11103,000
2020-12101,000
2021-01112,000
2021-02104,000

Financial transactions received and processed by the Pay Centre monthly since 2018

The following graph shows the number of new financial transactions received, as well as the new and backlogged financial transactions processed by the Public Service Pay Centre every month.

The number of financial transactions received from departments and agencies served by the Public Service Pay Centre varies each month. These variations are primarily due to seasonal trends. For instance, the months leading to the start of summer and fall usually consist of higher volumes of student and casual hiring, acting appointments, and employees returning from leave. The number of transactions processed monthly also varies based on different factors, such as the complexity of cases, collective agreement implementation requirements, and seasonal trends. Therefore, as we can see in the previous graph, large reductions in the number of financial transactions waiting to be processed at the Pay Centre will, at times, be followed by a smaller decrease or even increases.

Financial transactions received and processed by the Pay Centre monthly since January 2018 – Table

Financial transactions received and processed by the Pay Centre monthly since 2018

Financial transactions received and processed by the Pay Centre monthly since 2018
Year and Month Financial transactions received Financial transactions processed
2018-0180,00063,000
2018-0273,00077,000
2018-0370,00073,000
2018-04131,000136,000
2018-0572,00097,000
2018-0672,00085,000
2018-0764,00082,000
2018-0865,00068,000
2018-0984,50086,500
2018-10110,000118,000
2018-1166,00080,000
2018-1267,00073,000
2019-0170,50078,500
2019-0262,50077,500
2019-0360,00072,000
2019-0485,00088,000
2019-05136,000142,000
2019-0679,00088,000
2019-0772,00072,000
2019-0875,00077,000
2019-0993,00093,000
2019-10115,000123,500
2019-1178,00084,000
2019-1273,50085,500
2020-0158,00063,000
2020-0266,50080,000
2020-03114,500131,500
2020-0458,00075,000
2020-0570,00082,000
2020-0660,00072,000
2020-0760,00064,000
2020-0866,00065,000
2020-09107,000105,000
2020-1062,50076,500
2020-1169,00076,000
2020-1274,00076,000
2021-0176,00065,000
2021-0269,00077,000

Descriptions of terms used in the dashboards

The dashboard presents information on three main areas:

1. Transactions beyond normal workload

The first measure is the number of transactions beyond our normal workload. The Public Service Pay Centre can normally process approximately 80,000 transactions each month. Eventually, the goal is to have zero transactions beyond the normal workload. Note that these numbers have been rounded for clarity and represent transactions with a financial impact.

2. Public Service Pay Centre workflow

The second measure is the workflow going through the Public Service Pay Centre. These numbers represent how many transactions are received and processed each month. The goal is to process more transactions than are received, thereby reducing the number of transactions beyond normal workload.

3. Percentage of transactions processed within service standards

The third measure is the percentage of transactions that are processed within the service standards. Previous dashboards listed separate types of transactions and their corresponding service standards. Presenting information this way made sense because of the prioritization of specific transaction types to bring them in line with service standards. However, given the focus on collective agreements, there is a move towards a more holistic and employee-centric approach where a variety of transactions are processed in an employee’s pay file at the same time. Therefore, presenting an average of all service standards to provide an overall indication of progress is a more accurate metric.

Previous dashboards

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