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Public Service Pay Centre dashboard

The Public Service Pay Centre provides pay and compensation services to 49 departments and agencies, representing almost 250,000 active public servants. Our goal is to process transactions within service standards 95% of the time and have no transactions older than one year. We continue to work at all levels to resolve the number of outstanding transactions older than one year. This dashboard reports on the progress being made to ensure that public servants are paid accurately and on time.

This dashboard includes data up to and including May 22, 2024. We update this information monthly.

Transactions ready to be processed


for Pay Centre client departments and agencies

Breakdown by transaction types
  • 268,000 financial transactions
  • 29,000 financial transactions sent to home departments and agencies for processing and closure
  • 67,000 transactions with no financial impact, or general inquiries
  • 8,000 collective agreement transactions
  • 56,000 transactions waiting to be closed for which employees have already received payment

Breakdown in relation to service standards

Currently within service standard; 111,000 transactions
Outside service standard, but less than a year old; 104,000 transactions
Over 1 year past date received; 213,000 transactions

Between April 25 and May 22, 2024, the number of outstanding transactions over a year old remained approximately the same.

Transactions by service standard categories since June 2019

This month


new transactions received from April 25 and May 22, 2024


transactions processed from April 25 and May 22, 2024


of non-collective bargaining transactions within the last 12 months were processed within service standards

The number of transactions received at the Pay Centre has steadily increased since 2021. This increase, along with the high complexity of outstanding transactions that remain, have limited our ability to reduce the number of transactions outside service standards.

Nonetheless, we are making progress and the number of transactions processed each month has generally increased, a result of our investments in technology and human resources.

Transactions received and processed since January 2019

Datasets for the Public Service Pay Centre update are available via the Open Government Portal.

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