Language selection

Search

Public Service Pay Centre dashboard

Notice

This page has been renewed to better reflect the experience of employees. It puts emphasis on the age of transactions and shows more clearly the number of transactions at the Pay Centre and how quickly they are being processed.

The Public Service Pay Centre provides pay and compensation services to 48 departments and agencies, representing almost 250,000 active public servants. Our goal is to process transactions within service standards 95% of the time and have no transactions older than one year. We continue to work at all levels to resolve the number of outstanding transactions older than one year. This dashboard reports on the progress being made to ensure that public servants are paid accurately and on time.

This dashboard includes data up to and including January 31, 2024. We update this information monthly.

Transactions ready to be processed

444,000

for Pay Centre client departments and agencies

Breakdown by transaction types
  • 280,000 financial transactions
  • 30,000 financial transactions sent to home departments and agencies for processing and closure
  • 70,000 transactions with no financial impact, or general inquiries
  • 5,000 collective agreement transactions
  • 59,000 transactions waiting to be closed for which employees have already received payment

Breakdown in relation to service standards

Currently within service standard; 112,000 transactions
25%
Outside service standard, but less than a year old; 113,000 transactions
26%
Over 1 year past date received; 219,000 transactions
49%

Between December 21, 2023 and January 31, 2024, the number of outstanding transactions over a year old decreased by 1,000.

Transactions by service standard categories since June 2019

This month

191,000

new transactions received from December 21, 2023 to January 31, 2024

194,000

transactions processed from December 21, 2023 to January 31, 2024

78%

of non-collective bargaining transactions since April 1, 2023 were processed within service standards

The number of transactions received at the Pay Centre has steadily increased since 2021. This increase, along with the high complexity of outstanding transactions that remain, have limited our ability to reduce the number of transactions outside service standards.

Nonetheless, we are making progress and the number of transactions processed each month has generally increased, a result of our investments in technology and human resources.

Transactions received and processed since January 2019

Datasets for the Public Service Pay Centre update are available via the Open Government Portal.

Did you find what you were looking for?

What was wrong?

You will not receive a reply. Telephone numbers and email addresses will be removed.
Maximum 300 characters

Thank you for your feedback

Date modified: