Public Service Pay Centre update

From: Public Services and Procurement Canada

The pay issues currently being experienced by public servants are unacceptable, and we are working tirelessly at all levels to resolve them. To that end, the Public Service Pay Dashboard has been redesigned to better track the progress being made in ensuring that public servants are paid accurately and on time.

Review the April 2023 dashboard

Financial transactions beyond the Pay Centre's normal workload since 2018

The following graph represents the backlog of financial transactions waiting to be processed at the Public Service Pay Centre. It shows the overall downward trend since January 2018, from 384,000 to 209,000, as of April 26, 2023. Note that these figures exclude 80,000 transactions that are considered to be part of the normal workload.

Financial transactions beyond Pay Centre's normal workload since January 2018 – Table

Month and Year	Number of transactions
January 2018	384,000
February 2018	380,000
March 2018	377,000
April 2018	372,000
May 2018	347,000
June 2018	334,000
July 2018	316,000
August 2018	313,000
September 2018	311,000
November 2018	303,000
November 2018	289,000
December 2018	283,000
January 2019	275,000
February 2019	260,000
March 2019	248,000
April 2019	245,000
May 2019	239,000
June 2019	230,000
July 2019	230,000
August 2019	228,000
September 2019	228,000
November 2019	220,000
November 2019	214,000
December 2019	202,000
January 2020	197,000
February 2020	183,000
March 2020	166,000
April 2020	149,000
May 2020	137,000
June 2020	125,000
July 2020	121,000
August 2020	122,000
September 2020	124,000
November 2020	110,000
November 2020	103,000
December 2020	101,000
January 2021	112,000
February 2021	104,000
March 2021	94,000
April 2021	98,000
May 2021	106,000
June 2021	104,000
July 2021	104,000
August 2021	115,000
September 2021	126,000
November 2021	125,000
November 2021	120,000
December 2021	122,000
January 2022	141,000
February 2022	139,000
March 2022	137,000
April 2022	151,000
May 2022	164,000
June 2022	166,000
July 2022	174,000
August 2022	195,000
September 2022	208,000
October 2022	207,000
December 2022	198,000
January 2023	217,000
February 2023	208,000
March 2023	203,000
April2023	209,000

Financial transactions received and processed by the Pay Centre monthly since 2018

The following graph shows the number of new financial transactions received, as well as the new and backlogged financial transactions processed by the Public Service Pay Centre every month.

The number of financial transactions received from departments and agencies served by the Public Service Pay Centre varies each month. These variations are primarily due to seasonal trends. For instance, the months leading to the start of summer and fall usually consist of higher volumes of student and casual hiring, acting appointments, and employees returning from leave. The number of transactions processed monthly also varies based on different factors, such as the complexity of cases, collective agreement implementation requirements, and seasonal trends. Therefore, as we can see in the previous graph, large reductions in the number of financial transactions waiting to be processed at the Pay Centre will, at times, be followed by a smaller decrease or even increases.

Financial transactions received and processed by the Pay Centre monthly since January 2018 – Table

Year and Month	Financial transactions received	Financial transactions processed
January 2018	80,000	63,000
February 2018	73,000	77,000
March 2018	70,000	73,000
April 2018	131,000	136,000
May 2018	72,000	97,000
June 2018	72,000	85,000
July 2018	64,000	82,000
August 2018	65,000	68,000
September 2018	84,500	86,500
November 2018	110,000	118,000
November 2018	66,000	80,000
December 2018	67,000	73,000
January 2019	70,500	78,500
February 2019	62,500	77,500
March 2019	60,000	72,000
April 2019	85,000	88,000
May 2019	136,000	142,000
June 2019	79,000	88,000
July 2019	72,000	72,000
August 2019	75,000	77,000
September 2019	93,000	93,000
November 2019	115,000	123,500
November 2019	78,000	84,000
December 2019	73,500	85,500
January 2020	58,000	63,000
February 2020	66,500	80,000
March 2020	114,500	131,500
April 2020	58,000	75,000
May 2020	70,000	82,000
June 2020	60,000	72,000
July 2020	60,000	64,000
August 2020	66,000	65,000
September 2020	107,000	105,000
November 2020	62,500	76,500
November 2020	69,000	76,000
December 2020	74,000	76,000
January 2021	76,000	65,000
February 2021	69,000	77,000
March 2021	107,000	117,000
April 2021	87,500	83,500
May 2021	87,500	79,500
June 2021	75,000	77,000
July 2021	77,000	77,000
August 2021	82,000	71,000
September 2021	141,000	129,000
November 2021	82,000	83,000
November 2021	76,000	81,000
December 2021	83,000	81,000
January 2022	83,000	64,000
February 2022	91,000	93,000
March 2022	122,000	124,000
April 2022	101,000	87,000
May 2022	102,000	89,000
June 2022	98,000	96,000
July 2022	98,000	90,000
August 2022	150,000	129,000
September 2022	113,000	100,000
October 2022	95,000	96,000
November 2022	90,000	97,000
December 2022	92,000	94,000
January 2023	102,000	83,000
February 2023	101,000	110,000
March 2023	139,000	144,000
April 2023	102,000	96,000

Descriptions of terms used in the dashboards

The dashboard presents information on 3 main areas:

Transactions beyond normal workload

The first measure is the number of transactions beyond our normal workload. The Public Service Pay Centre can normally process approximately 80,000 transactions each month. Eventually, the goal is to have zero transactions beyond the normal workload. Note that these numbers have been rounded for clarity and represent transactions with a financial impact.

Public Service Pay Centre workflow

The second measure is the workflow going through the Public Service Pay Centre. These numbers represent how many transactions are received and processed each month. The goal is to process more transactions than are received, thereby reducing the number of transactions beyond normal workload.

Percentage of transactions processed within service standards

The third measure is the percentage of transactions that are processed within the service standards. Previous dashboards listed separate types of transactions and their corresponding service standards. Presenting information this way made sense because of the prioritization of specific transaction types to bring them in line with service standards. However, given the focus on collective agreements, there is a move towards a more holistic and employee-centric approach where a variety of transactions are processed in an employee’s pay file at the same time. Therefore, presenting an average of all service standards to provide an overall indication of progress is a more accurate metric.

Previous dashboards

Datasets for the Public Service Pay Centre update are available via the Open Government Portal.

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Date modified:: 2023-05-11

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