Public Service Pay Centre dashboard
as of January 24, 2018

From Public Services and Procurement Canada

Financial transactions beyond normal workload

367,000 as of
December 27, 2017
384,000 as of
January 24, 2018
0 is the
Target
Details on financial transactions beyond normal workload

Details on Financial transactions beyond normal workload

As shown on previous dashboards, the number of transactions with financial implications that are beyond the normal workload has increased because of our current focus on processing “Recovery of Overpayments” transactions to ensure 2017 tax slips are accurate for those who were overpaid in 2017. In addition, this month’s dashboard includes 17,000 transactions related to the start of a new calendar year. These transactions are mainly related to processing the end, beginning or extensions of acting assignments or terms, or casual or contract employees. It also includes approximately 11,000 transactions processed as part of the overpayment project.

While the exact number fluctuates daily, it is estimated that more than half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 633,000 transactions awaiting processing at the Pay Centre, including:

  • 464,000 transactions with financial impact, which include:
    • 384,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 94,000 transactions with no financial impact, or general inquiries
  • 45,000 collective agreement transactions left to be processed
  • 30,000 transactions waiting to be closed

In addition, pay transaction data is collected from a subset of the 53 departments and agencies that are not serviced by the Pay Centre. On January 24, 2018, we received data from 27 reporting departments and agencies, representing approximately 120,000 individuals. They reported just over 38,000 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

We understand the impacts pay inaccuracies may have on employees and want to re-affirm our commitment to increasing capacity at the Pay Centre in order to process transactions. We continue to  work collaboratively at all levels to resolve these issues as quickly as possible.


Public Service Pay Centre workflow

80,000
Total transactions received
December 27 to January 24
63,000
Total transactions processed
December 27 to January 24
2,000
Collective agreement transactions manually processed
December 27 to January 24
Details on Public Service Pay Centre workflow

Details on Public Service Pay Centre workflow

Between December 27 and January 24, the Pay Centre received 80,000 transactions and processed 63,000, including 11,000 transactions processed as part of the overpayment project. In addition, staff at the Pay Centre also processed an additional 2,000 transactions associated with collective agreements.


Percentage of transactions processed within service standards

58% as of
December 27, 2017
54% as of
January 24, 2018
95% is the
Target
Details on percentage of transactions processed within service standards

Details on Percentage of transactions processed within service standards

Between December 27 and January 24, the percentage of non-collective bargaining transactions that met service standards decreased slightly to 54%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues and work related to the issuing of correct T4s moves forward for the 2017 tax season.

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