Public Service Pay Centre dashboard as of January 22, 2020

Financial transactions beyond normal workload

202,000 as of

December 24, 2019

197,000 as of

January 22, 2020

0 is the

Target
Details on financial transactions beyond normal workload

The number of transactions with financial implications that are beyond the normal workload has decreased by 5,000. While we expect the general downward trend of the last two years to continue, the number of transactions processed each month varies based on a variety of factors, such as the complexity of cases, collective agreement implementation and seasonal trends. Large reductions will, at times, be followed by slower progress or even increases. This is especially true during key times in the hiring calendar, such as end of the calendar or fiscal years.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 388,000 transactions ready to be processed at the Pay Centre, including:

  • 277,000 transactions with financial impact, which include:
    • 197,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 52,000 transactions with no financial impact, or general inquiries
  • 27,000 collective agreement transactions
  • 32,000 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. For the January 22 reporting period, OCHRO provided data from 27 reporting departments and agencies, representing 141,419 individuals. They reported 35,468 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

58,000

Total transactions received December 24 to January 22

63,000

Total transactions processed December 24 to January 22

3,900

Collective agreement transactions manually processed December 24 to January 22
Details on Public Service Pay Centre workflow

Between December 24 and January 22, the Pay Centre received 58,000 transactions and processed 63,000. The Pay Centre also processed an additional 3,900 transactions associated with collective agreements.

Percentage of transactions processed within service standards

64% as of

December 24, 2019

74% as of

January 22, 2020

95% is the

Target
Details on percentage of transactions processed within service standards

Between December 24 and January 22, the percentage of non-collective bargaining transactions that met service standards has increased to 74%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

Print version of Public Service Pay Centre dashboard

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