Public Service Pay Centre dashboard as of January 20, 2021

Financial transactions beyond the Pay Centre’s normal workload since 2018

We’ve added a graph representing the backlog of financial transactions waiting to be processed at the Public Service Pay Centre since 2018.

Financial transactions beyond the Pay Centre’s normal workload since 2018

Financial transactions received and processed by the Pay Centre monthly since 2018

We’ve also added a graph representing the number of new financial transactions received as well as the new and backlogged financial transactions processed by the Public Service Pay Centre every month, since 2018.

Financial transactions received and processed by the Pay Centre monthly since 2018

Financial transactions beyond normal workload

101,000 as of

December 23, 2020

112,000 as of

January 20, 2021

0 is the

Target
Details on financial transactions beyond normal workload

The number of financial transactions beyond the normal workload has increased by 11,000, from December 23, 2020 to January 20, 2021.

The increase in the number of financial transactions beyond the normal workload is primarily due to a seasonal peak in cases received and the reduced capacity available during the holiday period. We have observed similar seasonal peaks before and we expect the general downward trend of the past three years to continue.

Reductions will, at times, be followed by slower progress or even increases. Since its peak in January 2018, the number of financial transactions beyond the normal workload has decreased by 272,000, from 384,000 to 112,000.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 278,000 transactions ready to be processed at the Pay Centre, including:

  • 192,000 transactions with financial impact, which include:
    • 112,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 45,000 transactions with no financial impact, or general inquiries
  • 8,000 collective agreement transactions
  • 33,000 transactions waiting to be closed for which employees have already received payment

Public Service Pay Centre workflow

76,000

Total transactions received December 23 to January 20

65,000

Total transactions processed December 23 to January 20

1,100

Collective agreement transactions manually processed December 23 to January 20
Details on Public Service Pay Centre workflow

Between December 23 and January 20, the Pay Centre received 76,000 transactions and processed 65,000. The Pay Centre also processed an additional 1,100 transactions associated with collective agreements.

Percentage of transactions processed within service standards

72%

Average in 2020

79% as of

January 20, 2021

95% is the

Target
Details on percentage of transactions processed within service standards

Between December 23 and January 20, 79% of non-collective bargaining transactions met service standards.

Public Services and Procurement Canada prioritizes cases that can have a large impact on an employees pay. For example, in 2020, parental and disability leaves were processed within service standards 99% of the time on average (as of December 2020).

Description of terms used in the dashboards

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