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Public Service Pay Centre dashboard as of January 19, 2022

Financial transactions beyond normal workload

122,000 as of

December 22, 2021

141,000 as of

January 19, 2022

0 is the

Details on financial transactions beyond normal workload

The number of financial transactions beyond the normal workload for January increased by 19,000 from December 22, 2021 to January 19, 2022. The increase is primarily due to the reduced capacity available during the holiday period.

While we expect the general downward trend of the last 4 years to continue, the number of transactions processed each month varies based on a variety of factors, which may result in slower progress or even increases.

It is estimated that almost half of public servants have an outstanding transaction in progress that may or may not have a financial impact on their pay (including those served by the Pay Centre as well as non-Pay Centre departments). There are currently approximately 318,000 transactions ready to be processed at the Pay Centre, including:

  • 221,000 transactions with financial impact, which include:
    • 141,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 51,000 transactions with no financial impact, or general inquiries
  • 10,500 collective agreement transactions
  • 35,500 transactions waiting to be closed for which employees have already received payment

Financial transactions beyond the Pay Centre’s normal workload since 2018

Public Service Pay Centre workflow


Total transactions received from December 22 to January 19


Total transactions processed from December 22 to January 19


Collective agreement transactions manually processed from December 22 to January 19

Percentage of transactions processed within service standards


Average in 2021


January 19, 2022

95% is the

Details on percentage of transactions processed within service standards

A total of 82% of non-collective bargaining transactions that were finalized between December 22 and January 19 met service standards. In 2021, 80% of transactions have met service standards on average, compared to a 72% average in 2020.

Public Services and Procurement Canada prioritizes cases that have a large impact on an employee’s pay. For example, in 2021, parental and disability leave was processed within service standards 99% of the time on average.

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