Public Service Pay Centre dashboard as of April 1, 2020

Financial transactions beyond normal workload

183,000 as of

February 19, 2020

166,000 as of

April 1, 2020

0 is the

Target
Details on financial transactions beyond normal workload

Financial transactions beyond normal workload

The number of transactions with financial implications that are beyond the normal workload has decreased by 17,000. Note that this dashboard represents three pay periods, from February 19, 2020 to April 1, 2020. While we expect the general downward trend of the last two years to continue, the number of transactions processed each month varies based on a variety of factors, such as the complexity of cases, collective agreement implementation and seasonal trends. Large reductions will, at times, be followed by slower progress or even increases.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 355,000 transactions ready to be processed at the Pay Centre, including:

  • 246,000 transactions with financial impact, which include:
    • 166,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 50,500 transactions with no financial impact, or general inquiries
  • 21,000 collective agreement transactions
  • 37,500 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. Unfortunately, due to limited network access, it was not possible to collect data for this pay dashboard. We are working diligently to provide data for the 53 departments and agencies that are not served by the Pay Centre for the next pay dashboard.

Public Service Pay Centre workflow

114,500

Total transactions received February 19 to April 1

131,500

Total transactions processed February 19 to April 1

4,900

Collective agreement transactions manually processed February 19 to April 1
Details on Public Service Pay Centre workflow

Public Service Pay Centre workflow

Between February 19 and April 1, the Pay Centre received 114,500 transactions and processed 131,500. The Pay Centre also processed an additional 4,900 transactions associated with collective agreements.

Percentage of transactions processed within service standards

70% as of

February 19, 2020

69% as of

April 1, 2020

95% is the

Target
Details on percentage of transactions processed within service standards

Percentage of transactions processed within service standards

Between February 19 and April 1, the percentage of non-collective bargaining transactions that met service standards has decreased to 69%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

Print version of Public Service Pay Centre dashboard

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