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Public Service Pay Centre dashboard as of March 31, 2021

Financial transactions beyond the Pay Centre’s normal workload since 2018

We’ve added a graph representing the backlog of financial transactions waiting to be processed at the Public Service Pay Centre since 2018.

Financial transactions beyond the Pay Centre’s normal workload since 2018

Financial transactions received and processed by the Pay Centre monthly since 2018

We’ve also added a graph representing the number of new financial transactions received as well as the new and backlogged financial transactions processed by the Public Service Pay Centre every month, since 2018.

Financial transactions received and processed by the Pay Centre monthly since 2018

Financial transactions beyond normal workload

104,000 as of

February 17, 2021

94,000 as of

March 31, 2021

0 is the

Target
Details on financial transactions beyond normal workload

The number of financial transactions beyond the normal workload has decreased by 10,000, from February 17 to March 31, 2021. Note that this dashboard represents three pay periods.

Reductions will, at times, be followed by slower progress or even increases. Since its peak in January 2018, the number of financial transactions beyond the normal workload has decreased by 290,000, from 384,000 to 94,000.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). There are currently approximately 261,000 transactions ready to be processed at the Pay Centre, including:

  • 174,000 transactions with financial impact, which include:
    • 94,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 45,000 transactions with no financial impact, or general inquiries
  • 6,500 collective agreement transactions
  • 35,500 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. For the March 13, 2021 reporting period, OCHRO provided data from 26 reporting departments and agencies, representing 98,884 individuals. They reported 22,248 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

107,000

Total transactions received February 17 to March 31

117,000

Total transactions processed February 17 to March 31

1,800

Collective agreement transactions manually processed February 17 to March 31

Percentage of transactions processed within service standards

72%

Average in 2020

77% as of

March 31, 2021

95% is the

Target
Details on percentage of transactions processed within service standards

Between February 17 and March 31, 77% of non-collective bargaining transactions met service standards.

Public Services and Procurement Canada prioritizes cases that can have a large impact on an employees pay. For example, in 2020, parental and disability leaves were processed within service standards 99% of the time on average.

Description of terms used in the dashboards

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