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Public Service Pay Centre dashboard as of March 30, 2022

Financial transactions beyond normal workload

139,000 as of

February 16, 2022

137,000 as of

March 30, 2022

0 is the

Target
Details on financial transactions beyond normal workload

The number of financial transactions beyond the normal workload for March decreased by 2,000 from February 16 to March 30, 2022. Note that this dashboard represents three pay periods.

There are currently approximately 319,000 transactions ready to be processed, including:

  • 137,000 transactions with financial impact, which include:
    • 120,000 beyond Pay Centre’s normal workload, and
    • 17,000 repatriated to home departments and agencies for processing and closure
  • 80,000 financial transactions that are part of Pay Centre’s normal workload
  • 52,500 transactions with no financial impact, or general inquiries
  • 8,500 collective agreement transactions
  • 41,000 transactions waiting to be closed for which employees have already received payment

Financial transactions beyond the Pay Centre’s normal workload since 2018

Public Service Pay Centre workflow

122,000

Total transactions received from February 16 to March 30

124,000

Total transactions processed from February 16 to March 30

4,700

Collective agreement transactions manually processed from February 16 to March 30

Percentage of transactions processed within service standards

80%

Average in 2021

82%

March 30, 2022

95% is the

Target
Details on percentage of transactions processed within service standards

A total of 82% of non-collective bargaining transactions that were finalized between February 16 and March 30 met service standards. In 2021, 80% of transactions have met service standards on average, compared to a 72% average in 2020.

Public Services and Procurement Canada prioritizes cases that have a large impact on an employee’s pay. For example, in 2021, parental and disability leave was processed within service standards 99% of the time on average.

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