Public Service Pay Centre dashboard as of March 29, 2023
Financial transactions beyond normal workload
208,000 as of
203,000 as of
0 is the
Details on financial transactions beyond normal workload
The number of financial transactions beyond the normal workload decreased by 5,000 from February 16 to March 29, 2023
Although intake varies month over month, the number of transactions received at the Pay Centre has steadily increased since 2021. This increase, along with the high complexity of outstanding transactions that remain, have challenged our efforts to reduce the overall number of outstanding transactions.
Nonetheless, we are making progress and the number of transactions processed each month continues to increase. March 2023 set a record for the number of transactions processed in a month at the Pay Centre.
We continue to focus on addressing outstanding transactions while also working towards processing new transactions within service standards 95% of the time.
There are currently approximately 405,000 transactions ready to be processed for Pay Centre client departments and agencies, including:
- 203,000 transactions with financial impact, which include:
- 177,000 beyond Pay Centre’s normal workload, and
- 26,000 repatriated to home departments and agencies for processing and closure
- 80,000 financial transactions that are part of Pay Centre’s normal workload
- 62,000 transactions with no financial impact, or general inquiries
- 5,000 collective agreement transactions
- 55,000 transactions waiting to be closed for which employees have already received payment
Financial transactions beyond the Pay Centre’s normal workload since 2018
Public Service Pay Centre workflow
139,000
144,000
1,000
Percentage of transactions processed within service standards
83%
84%
95%
Details on percentage of transactions processed within service standards
A total of 84% of non-collective bargaining transactions that were finalized between February 16 and March 29, 2023 met service standards. The Pay Centre met service standards 83% of the time on average in 2022, compared to 80% in 2021, and 72% in 2020.
Description of terms used in the dashboards
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