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Public Service Pay Centre dashboard as of March 29, 2023

Financial transactions beyond normal workload

208,000 as of

February 15, 2023

203,000 as of

March 29, 2023

0 is the

Target
Details on financial transactions beyond normal workload

The number of financial transactions beyond the normal workload decreased by 5,000 from February 16 to March 29, 2023

Although intake varies month over month, the number of transactions received at the Pay Centre has steadily increased since 2021. This increase, along with the high complexity of outstanding transactions that remain, have challenged our efforts to reduce the overall number of outstanding transactions.

Nonetheless, we are making progress and the number of transactions processed each month continues to increase. March 2023 set a record for the number of transactions processed in a month at the Pay Centre.

We continue to focus on addressing outstanding transactions while also working towards processing new transactions within service standards 95% of the time.

There are currently approximately 405,000 transactions ready to be processed for Pay Centre client departments and agencies, including:

  • 203,000 transactions with financial impact, which include:
    • 177,000 beyond Pay Centre’s normal workload, and
    • 26,000 repatriated to home departments and agencies for processing and closure
  • 80,000 financial transactions that are part of Pay Centre’s normal workload
  • 62,000 transactions with no financial impact, or general inquiries
  • 5,000 collective agreement transactions
  • 55,000 transactions waiting to be closed for which employees have already received payment

Financial transactions beyond the Pay Centre’s normal workload since 2018

Public Service Pay Centre workflow

139,000

Financial transactions received from February 16 to March 29

144,000

Financial transactions processed from February 16 to March 29

1,000

Collective agreement transactions manually processed from February 16 to March 29

Percentage of transactions processed within service standards

83%

Average in 2022

84%

March 29, 2023

95%

Target
Details on percentage of transactions processed within service standards

A total of 84% of non-collective bargaining transactions that were finalized between February 16 and March 29, 2023 met service standards. The Pay Centre met service standards 83% of the time on average in 2022, compared to 80% in 2021, and 72% in 2020.


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