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Public Service Pay Centre dashboard as of April 29, 2020

Financial transactions beyond normal workload

149,000 as of

April 1, 2020

137,000 as of

April 29, 2020

0 is the

Target
Details on financial transactions beyond normal workload

Financial transactions beyond normal workload

The number of transactions with financial implications that are beyond the normal workload has decreased by 12,000. While we expect the general downward trend of the last two years to continue, the number of transactions processed each month varies based on a variety of factors, such as the complexity of cases, collective agreement implementation and seasonal trends. Large reductions will, at times, be followed by slower progress or even increases.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 323,000 transactions ready to be processed at the Pay Centre, including:

  • 217,000 transactions with financial impact, which include:
    • 137,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 47,500 transactions with no financial impact, or general inquiries
  • 21,500 collective agreement transactions
  • 37,000 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. For the May 27 reporting period, OCHRO provided data from 27 reporting departments and agencies, representing 144,844 individuals. They reported 33,224 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

58,000

Total transactions received April 1 to April 29

75,000

Total transactions processed April 1 to April 29

2,900

Collective agreement transactions manually processed April 1 to April 29
Details on Public Service Pay Centre workflow

Public Service Pay Centre workflow

Between April 1 and April 29, the Pay Centre received 58,000 transactions and processed 75,000. The Pay Centre also processed an additional 2,900 transactions associated with collective agreements.

Percentage of transactions processed within service standards

69% as of

April 1, 2020

70% as of

April 29, 2020

95% is the

Target
Details on percentage of transactions processed within service standards

Percentage of transactions processed within service standards

Between April 1 and April 29, the percentage of non-collective bargaining transactions that met service standards has increased to 70%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

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