Public Service Pay Centre dashboard
as of June 28, 2017

From Public Services and Procurement Canada

The dashboard numbers explained

Update on pay transactions at the Public Service Pay Centre: June 2017

Since the last update on June 2, 2017, Public Services and Procurement Canada (PSPC) has continued to make progress towards resolving pay issues.

The dashboard numbers explained: Transactions beyond normal workload

On June 2, there were 265,000 transactions beyond the Pay Centre’s normal workload. This amount was reduced by 19,000 in June. As of June 28, there are 246,000 transactions waiting to be processed that exceed normal workload.

The dashboard numbers explained: Public Service Pay Centre workflow

Progress is being made towards the goal of processing more transactions than those received, thereby reducing the number of transactions beyond the normal workload. In June, we processed 19,000 more transactions than the number of transactions received.

The dashboard numbers explained: Percentage of transactions processed within service standards

In June, the percentage of transactions that meet service standards has decreased slightly. This is because of efforts being focussed on collective agreements, and many old transactions awaiting processing. As the number of transactions beyond our normal workload continue to decline, the overall percentage of transactions meeting service standards will gradually improve.

Transactions beyond normal workload

265,000 as of
June 1, 2017
246,000 as of
June 28, 2017
0 is the
Target
Details on transactions beyond normal workload

Details on Transactions beyond normal workload

These numbers represent the total number of transactions the Public Service Pay Centre is dealing with that are above and beyond the estimated normal workload of 80,000 transactions per month. Eventually, the goal is to have zero transactions beyond our normal workload. Note that these numbers have been rounded for clarity and represent transactions with a financial impact.


Public Service Pay Centre workflow

89,000
Total transactions received June 1 to 28
108,000
Total transactions processed June 1 to 28

When the number on the left is smaller than the number on the right, the number of outstanding transactions beyond normal workload decreases.

Details on Public Service Pay Centre workflow

Details on Public Service Pay Centre workflow

These numbers refer to the number of new transactions that were received by the Public Service Pay Centre between June 1 and 28, as well as the number of transactions that were processed during the same period. When the number on the left is smaller than the number on the right, the number of outstanding transactions beyond normal workload decreases. Note that numbers have been rounded for clarity.


% of transactions processed within service standards

40% as of
June 1, 2017
36% as of
June 28, 2017
95% is the
Target
Details on % of transactions processed within service standards

Details on % of transactions processed within service standards

Service standards vary between 20 and 45 days, depending on the type of transaction being processed. This is because some transactions are more complex than others. Transactions relating to maternity or parental leave, as well as disability transactions (20 days each), continue to meet their service standards of being completed within the 20 days 95% of the time.

Note: Until we get closer to achieving steady state, the overall service standard reported will fluctuate. This is because of our focus on pursuing a one-employee / one-pay-file approach to allow us to more seamlessly implement pay changes stemming from collective agreements. These fluctuations in service standards do not affect our progress towards reducing the transactions that are beyond our normal workload.

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