Public Service Pay Centre dashboard as of August 21, 2019

Financial transactions beyond normal workload

230,000 as of

July 24, 2019

228,000 as of

August 21, 2019

0 is the

Target
Details on financial transactions beyond normal workload

The number of transactions with financial implications that are beyond the normal workload has decreased by 2,000. The number of transactions processed each month will vary based on a variety of factors, such as the complexity of cases, collective agreement implementation and seasonal trends.

While the exact number fluctuates daily, it is estimated that more than half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 414,000 transactions ready to be processed at the Pay Centre, including:

  • 308,000 transactions with financial impact, which include:
    • 228,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 56,000 transactions with no financial impact, or general inquiries
  • 17,500 collective agreement transactions
  • 32,500 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. For the August 21 reporting period, OCHRO provided data from 27 reporting departments and agencies, representing approximately 139,000 individuals. They reported just under 38,000 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

75,000
Total transactions received July 24 to August 21
77,000
Total transactions processed July 24 to August 21
1,300
Collective agreement transactions manually processed July 24 to August 21
Details on Public Service Pay Centre workflow

Between July 24 and August 21, the Pay Centre received 75,000 transactions and processed 77,000. The Pay Centre also processed an additional 1,300 transactions associated with collective agreements.

Percentage of transactions processed within service standards

64% as of
July 24, 2019
64% as of
August 21, 2019
95% is the
Target
Details on percentage of transactions processed within service standards

Between July 24 and August 21, the percentage of non-collective bargaining transactions that met service standards has remained the same. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

Print version of Public Service Pay Centre dashboard

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