Public Service Pay Centre dashboard as of August 19, 2020

Financial transactions beyond normal workload

The number of transactions with financial implications that are beyond the normal workload has increased by 1,000. While we expect the general downward trend of the last two years to continue, the number of transactions processed each month varies based on a variety of factors, such as the complexity of cases, collective agreement implementation and seasonal trends. Large reductions will, at times, be followed by slower progress or even increases.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 295,000 transactions ready to be processed at the Pay Centre, including:

• 202,000 transactions with financial impact, which include:
  • 122,000 beyond our normal workload, and
  • 80,000 that are part of our normal workload
• 47,000 transactions with no financial impact, or general inquiries
• 13,000 collective agreement transactions
• 33,000 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. For the August 19 reporting period, OCHRO provided data from 27 reporting departments and agencies, representing 145,736 individuals. They reported 29,098 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

Between July 22 and August 19, the Pay Centre received 66,000 transactions and processed 65,000. The Pay Centre also processed an additional 4,900 transactions associated with collective agreements.

Percentage of transactions processed within service standards

Between July 22 and August 19, the percentage of non-collective bargaining transactions that met service standards has decreased to 74%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.