Public Service Pay Centre dashboard as of September 18, 2019

Financial transactions beyond normal workload

228,000 as of

August 21, 2019

228,000 as of

September 18, 2019

0 is the

Target
Details on financial transactions beyond normal workload

The number of transactions with financial implications that are beyond the normal workload has remained the same. This month, despite the high volume of new transactions (93,000), the Pay Centre was successful in processing them all during this reporting period preventing an increase in the overall queue. The number of transactions processed each month varies based on a variety of factors, such as the complexity of cases, collective agreement implementation and seasonal trends.

While the exact number fluctuates daily, it is estimated that more than half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 414,000 transactions ready to be processed at the Pay Centre, including:

  • 308,000 transactions with financial impact, which include:
    • 228,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 55,000 transactions with no financial impact, or general inquiries
  • 17,000 collective agreement transactions
  • 34,000 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. For the September 18 reporting period, OCHRO provided data from 27 reporting departments and agencies, representing approximately 139,000 individuals. They reported just under 37,500 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

93,000
Total transactions received August 21 to September 18
93,000
Total transactions processed August 21 to September 18
1,200
Collective agreement transactions manually processed August 21 to September 18
Details on Public Service Pay Centre workflow

Between August 21 and September 18, the Pay Centre received 93,000 transactions and processed 93,000. The Pay Centre also processed an additional 1,200 transactions associated with collective agreements.

Percentage of transactions processed within service standards

64% as of
August 21, 2019
64% as of
September 18, 2019
95% is the
Target
Details on percentage of transactions processed within service standards

Between August 21 and September 18, the percentage of non-collective bargaining transactions that met service standards has remained the same. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

Print version of Public Service Pay Centre dashboard

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