Public Service Pay Centre dashboard as of September 30, 2020

Financial transactions beyond the Pay Centre’s normal workload since 2018

We’ve added a graph representing the backlog of financial transactions waiting to be processed at the Public Service Pay Centre since 2018.

Financial transactions beyond the Pay Centre’s normal workload since 2018

Financial transactions received and processed by the Pay Centre monthly since 2018

We’ve also added a graph representing the number of new financial transactions received as well as the new and backlogged financial transactions processed by the Public Service Pay Centre every month, since 2018.

Financial transactions received and processed by the Pay Centre monthly since 2018

Financial transactions beyond normal workload

122,000 as of

August 19, 2020

124,000 as of

September 30, 2020

0 is the

Target
Details on financial transactions beyond normal workload

Financial transactions beyond normal workload

The number of financial transactions beyond the normal workload has increased by 2,000, from August 19, 2020 to September 30, 2020. Note that this dashboard represents three pay periods.

The slight increase observed in the number of financial transactions beyond the normal workload is primarily due to seasonal peaks in intake. While seasonal peaks in intake cause variations in the number of transactions processed each month, we expect the general downward trend of the last two and a half years to continue. In 2019, the number of financial transactions beyond the normal workload were reduced by 81,000 and so far in 2020, have been reduced by 78,000.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 296,000 transactions ready to be processed at the Pay Centre, including:

  • 204,000 transactions with financial impact, which include:
    • 124,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 46,000 transactions with no financial impact, or general inquiries
  • 11,000 collective agreement transactions
  • 35,000 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. For the September 30 reporting period, OCHRO provided data from 27 reporting departments and agencies, representing 91,188 individuals. They reported 27,918 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

107,000

Total transactions received August 19 to September 30

105,000

Total transactions processed August 19 to September 30

2,900

Collective agreement transactions manually processed August 19 to September 30
Details on Public Service Pay Centre workflow

Public Service Pay Centre workflow

Between August 19 and September 30, the Pay Centre received 107,000 transactions and processed 105,000. The Pay Centre also processed an additional 2,900 transactions associated with collective agreements.

Percentage of transactions processed within service standards

74% as of

August 19, 2020

73% as of

September 30, 2020

95% is the

Target
Details on percentage of transactions processed within service standards

Percentage of transactions processed within service standards

Between August 19 and September 30, the percentage of non-collective bargaining transactions that met service standards has decreased to 73%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

Description of terms used in the dashboards

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