Public Service Pay Centre dashboard as of October 30, 2019

Financial transactions beyond normal workload

228,000 as of

September 18, 2019

220,000 as of

October 30, 2019

0 is the

Target
Details on financial transactions beyond normal workload

The number of transactions with financial implications that are beyond the normal workload has decreased by 8,000. Note that this dashboard represents three pay periods, from September 18, 2019 to October 30, 2019. The number of transactions processed each month varies based on a variety of factors, such as the complexity of cases, collective agreement implementation and seasonal trends.

While the exact number fluctuates daily, it is estimated that more than half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 406,000 transactions ready to be processed at the Pay Centre, including:

  • 300,000 transactions with financial impact, which include:
    • 220,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 53,000 transactions with no financial impact, or general inquiries
  • 22,000 collective agreement transactions
  • 31,000 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. For the October 30 reporting period, OCHRO provided data from 27 reporting departments and agencies, representing 139,958 individuals. They reported 36,658 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

115,500

Total transactions received September 18 to October 30

123,500

Total transactions processed September 18 to October 30

900

Collective agreement transactions manually processed September 18 to October 30
Details on Public Service Pay Centre workflow

Between September 18 and October 30, the Pay Centre received 115,500 transactions and processed 123,500. The Pay Centre also processed an additional 900 transactions associated with collective agreements.

Percentage of transactions processed within service standards

64% as of

September 18, 2019

67% as of

October 30, 2019

95% is the

Target
Details on percentage of transactions processed within service standards

Between September 18 and October 30, the percentage of non-collective bargaining transactions that met service standards has increased to 67%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

Print version of Public Service Pay Centre dashboard

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