Public Service Pay Centre dashboard as of October 27, 2021
Financial transactions beyond normal workload
126,000 as of
125,000 as of
0 is the
Details on financial transactions beyond normal workload
The number of financial transactions beyond the normal workload for October decreased by 1,000 from September 29 to October 27, 2021.
We expect the general downward trend seen in the backlog over the last 3 years to continue.
It is estimated that almost half of public servants have an outstanding transaction in progress that may or may not have a financial impact on their pay (including those served by the Pay Centre as well as non-Pay Centre departments). There are currently approximately 298,000 transactions ready to be processed at the Pay Centre, including:
- 205,000 transactions with financial impact, which include:
- 125,000 beyond our normal workload, and
- 80,000 that are part of our normal workload
- 49,500 transactions with no financial impact, or general inquiries
- 9,500 collective agreement transactions
- 34,000 transactions waiting to be closed for which employees have already received payment
Financial transactions beyond the Pay Centre’s normal workload since 2018
Public Service Pay Centre workflow
82,000
83,000
1,400
Percentage of transactions processed within service standards
72%
80%
95% is the
Details on percentage of transactions processed within service standards
A total of 80% of non-collective bargaining transactions that were finalized between September 29 and October 27 met service standards. To date in 2021, 81% of these transactions have met service standards on average, compared to a 72% average in 2020.
Public Services and Procurement Canada prioritizes cases that have a large impact on an employee’s pay. For example, in 2020, parental and disability leave was processed within service standards 99% of the time on average.
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