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Public Service Pay Centre dashboard as of October 27, 2021

From: Public Services and Procurement Canada

Financial transactions beyond normal workload

126,000 as of

September 29, 2021

125,000 as of

October 27, 2021

0 is the

Target
Details on financial transactions beyond normal workload

The number of financial transactions beyond the normal workload for October decreased by 1,000 from September 29 to October 27, 2021.

We expect the general downward trend seen in the backlog over the last 3 years to continue.

It is estimated that almost half of public servants have an outstanding transaction in progress that may or may not have a financial impact on their pay (including those served by the Pay Centre as well as non-Pay Centre departments). There are currently approximately 298,000 transactions ready to be processed at the Pay Centre, including:

  • 205,000 transactions with financial impact, which include:
    • 125,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 49,500 transactions with no financial impact, or general inquiries
  • 9,500 collective agreement transactions
  • 34,000 transactions waiting to be closed for which employees have already received payment

Financial transactions beyond the Pay Centre’s normal workload since 2018

Public Service Pay Centre workflow

82,000

Total transactions received from September 29 to October 27

83,000

Total transactions processed from September 29 to October 27

1,400

Collective agreement transactions manually processed from September 29 to October 27

Percentage of transactions processed within service standards

72%

Average in 2020

80%

October 27, 2021

95% is the

Target
Details on percentage of transactions processed within service standards

A total of 80% of non-collective bargaining transactions that were finalized between September 29 and October 27 met service standards. To date in 2021, 81% of these transactions have met service standards on average, compared to a 72% average in 2020.

Public Services and Procurement Canada prioritizes cases that have a large impact on an employee’s pay. For example, in 2020, parental and disability leave was processed within service standards 99% of the time on average.

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