Public Service Pay Centre dashboard as of November 27, 2019

Financial transactions beyond normal workload

220,000 as of

October 30, 2019

214,000 as of

November 27, 2019

0 is the

Target
Details on financial transactions beyond normal workload

The number of transactions with financial implications that are beyond the normal workload has decreased by 6,000. The number of transactions processed each month varies based on a variety of factors, such as the complexity of cases, collective agreement implementation and seasonal trends.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 401,000 transactions ready to be processed at the Pay Centre, including:

  • 294,000 transactions with financial impact, which include:
    • 214,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 48,000 transactions with no financial impact, or general inquiries
  • 27,000 collective agreement transactions
  • 32,000 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. For the November 27 reporting period, OCHRO provided data from 27 reporting departments and agencies, representing 140,447 individuals. They reported 35,147 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

78,000

Total transactions received October 30 to November 27

84,000

Total transactions processed October 30 to November 27

3,900

Collective agreement transactions manually processed October 30 to November 27
Details on Public Service Pay Centre workflow

Between October 30 and November 27, the Pay Centre received 78,000 transactions and processed 84,000. The Pay Centre also processed an additional 3,900 transactions associated with collective agreements.

Percentage of transactions processed within service standards

67% as of

October 30, 2019

68% as of

November 27, 2019

95% is the

Target
Details on percentage of transactions processed within service standards

Between October 30 and November 27, the percentage of non-collective bargaining transactions that met service standards has increased to 68%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

Print version of Public Service Pay Centre dashboard

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