Public Service Pay Centre dashboard as of November 25, 2020

Financial transactions beyond the Pay Centre’s normal workload since 2018

We’ve added a graph representing the backlog of financial transactions waiting to be processed at the Public Service Pay Centre since 2018.

Financial transactions beyond the Pay Centre’s normal workload since 2018

Financial transactions received and processed by the Pay Centre monthly since 2018

We’ve also added a graph representing the number of new financial transactions received as well as the new and backlogged financial transactions processed by the Public Service Pay Centre every month, since 2018.

Financial transactions received and processed by the Pay Centre monthly since 2018

Financial transactions beyond normal workload

110,000 as of

October 28, 2020

103,000 as of

November 25, 2020

0 is the

Target
Details on financial transactions beyond normal workload

Financial transactions beyond normal workload

The number of financial transactions beyond the normal workload has decreased by 7,000, from October 28, 2020 to November 25, 2020.

While we expect the general downward trend of the last two years to continue, the number of transactions processed each month varies based on a variety of factors. Large reductions will, at times, be followed by slower progress or even increases. In 2019, the number of financial transactions beyond the normal workload were reduced by 81,000 and so far in 2020, have been reduced by 99,000.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 272,000 transactions ready to be processed at the Pay Centre, including:

  • 183,000 transactions with financial impact, which include:
    • 103,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 47,000 transactions with no financial impact, or general inquiries
  • 9,000 collective agreement transactions
  • 33,000 transactions waiting to be closed for which employees have already received payment

In addition, the Office of the Chief Human Resources Officer (OCHRO) collects pay transaction data from a subset of the 53 departments and agencies that are not served by the Pay Centre. For the November 9 reporting period, OCHRO provided data from 27 reporting departments and agencies, representing 92,665 individuals. They reported 23,698 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

69,000

Total transactions received October 28 to November 25

76,000

Total transactions processed October 28 to November 25

800

Collective agreement transactions manually processed October 28 to November 25
Details on Public Service Pay Centre workflow

Public Service Pay Centre workflow

Between October 28 and November 25, the Pay Centre received 69,000 transactions and processed 76,000. The Pay Centre also processed an additional 800 transactions associated with collective agreements.

Percentage of transactions processed within service standards

74% as of

October 28, 2020

76% as of

November 25, 2020

95% is the

Target
Details on percentage of transactions processed within service standards

Percentage of transactions processed within service standards

Between October 28 and November 25, the percentage of non-collective bargaining transactions that met service standards has increased to 76%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

Description of terms used in the dashboards

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