Public Service Pay Centre dashboard
as of December 27, 2017

From Public Services and Procurement Canada

Financial transactions beyond normal workload

335,000 as of
November 29, 2017
367,000 as of
December 27, 2017
0 is the
Target
Details on financial transactions beyond normal workload

Details on Financial transactions beyond normal workload

As shown on previous dashboards, the number of transactions with financial implications that are beyond the normal workload has increased because of our current focus on processing outstanding collective agreement payments, which has proven to be more complex and time consuming than initially anticipated. In addition, this month’s dashboard includes 18,000 new “Recovery of Overpayments” transactions that are to be processed as a priority to ensure that 2017 tax slips are accurate.

We continue to process transactions with financial impact along with these priority overpayment transactions.

While the exact number fluctuates daily, it is estimated that more than half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 616,000 transactions awaiting processing at the Pay Centre, including:

  • 447,000 transactions with financial impact, which include
    • 367,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 94,000 transactions with no financial impact, or general inquiries
  • 47,500 collective agreement transactions left to be processed
  • 27,500 transactions waiting to be closed

In addition, pay transaction data is collected from 35 of the 53 departments and agencies that are not serviced by the Pay Centre. On December 27, 2017, we received data from 27 of those 35 reporting departments and agencies (representing approximately 90,000 employees, or 89% of non-Pay Centre serviced departments and agencies). These 27 organizations reported just under 29,000 transactions greater than 30 days old, for approximately 26,000 employees. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.


Public Service Pay Centre workflow

85,000
Total transactions received
November 29 to December 27
53,000
Total transactions processed
November 29 to December 27
6,000
Collective agreement transactions manually processed
November 29 to December 27
Details on Public Service Pay Centre workflow

Details on Public Service Pay Centre workflow

Between November 29 and December 27, the Pay Centre received 85,000 transactions (including the 18,000 newly created “Recovery of Overpayments” transactions for tracking purposes), and processed 53,000. In addition, staff at the Pay Centre also processed an additional 6,000 transactions associated with collective agreements.


Percentage of transactions processed within service standards

41% as of
November 29, 2017
58% as of
December 27, 2017
95% is the
Target
Details on percentage of transactions processed within service standards

Details on Percentage of transactions processed within service standards

Between November 29 and December 27, the percentage of non-collective bargaining transactions that met service standards increased to 58%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues and work related to the issuing of correct T4s moves forward for the 2017 tax season.

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