Public Service Pay Centre dashboard
as of December 26, 2018

Financial transactions beyond normal workload

289,000 as of

November 28, 2018

283,000 as of

December 26, 2018

0 is the

Target
Details on financial transactions beyond normal workload

The number of transactions with financial implications that are beyond the normal workload has decreased by 6,000. We continue to make progress in reducing the backlog. The number of transactions processed each month will vary based on a variety of factors, such as seasonal trends, the complexity of cases and collective agreement implementation.

While the exact number fluctuates daily, it is estimated that more than half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 490,000 transactions ready to be processed at the Pay Centre, including:

  • 363,000 transactions with financial impact, which include:
    • 283,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 79,000 transactions with no financial impact, or general inquiries
  • 13,000 collective agreement transactions
  • 35,000 transactions waiting to be closed for which employees have already received payment

In addition, pay transaction data is collected from a subset of the 53 departments and agencies that are not served by the Pay Centre. On December 26, we received data from 27 reporting departments and agencies, representing approximately 129,537 individuals. They reported just over 39,510 transactions greater than 30 days old. These transactions are not necessarily pay problems, but rather the number of pending pay transactions.

Public Service Pay Centre workflow

67,000
Total transactions received
November 28 to December 26
73,000
Total transactions processed
November 28 to December 26
2,000
Collective agreement transactions manually processed
November 28 to December 26
Details on Public Service Pay Centre workflow

Between November 28 and December 26, the Pay Centre received 67,000 transactions and processed 73,000. The Pay Centre also processed an additional 2,000 transactions associated with collective agreements.

Percentage of transactions processed within service standards

55% as of
November 28, 2018
50% as of
December 26, 2018
95% is the
Target
Details on percentage of transactions processed within service standards

Between November 28 to December 26, the percentage of non-collective bargaining transactions that met service standards has decreased to 50%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

Print version of Public Service Pay Centre dashboard

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