Language selection

Search

Public Service Pay Centre dashboard as of December 23, 2020

From: Public Services and Procurement Canada

Financial transactions beyond the Pay Centre’s normal workload since 2018

We’ve added a graph representing the backlog of financial transactions waiting to be processed at the Public Service Pay Centre since 2018.

Financial transactions beyond the Pay Centre’s normal workload since 2018

Financial transactions received and processed by the Pay Centre monthly since 2018

We’ve also added a graph representing the number of new financial transactions received as well as the new and backlogged financial transactions processed by the Public Service Pay Centre every month, since 2018.

Financial transactions received and processed by the Pay Centre monthly since 2018

Financial transactions beyond normal workload

103,000 as of

November 25, 2020

101,000 as of

December 23, 2020

0 is the

Target
Details on financial transactions beyond normal workload

Financial transactions beyond normal workload

The number of financial transactions beyond the normal workload has decreased by 2,000, from November 25 to December 23, 2020.

While we expect the general downward trend of the last two years to continue, the number of transactions processed each month varies based on a variety of factors. Large reductions will, at times, be followed by slower progress or even increases. Since its peak in January 2018, the number of financial transactions beyond the normal workload has decreased by 283,000, from 384,000 to 101,000.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 270,000 transactions ready to be processed at the Pay Centre, including:

  • 181,000 transactions with financial impact, which include:
    • 101,000 beyond our normal workload, and
    • 80,000 that are part of our normal workload
  • 45,500 transactions with no financial impact, or general inquiries
  • 8,500 collective agreement transactions
  • 35,000 transactions waiting to be closed for which employees have already received payment

Public Service Pay Centre workflow

74,000

Total transactions received November 25 to December 23

76,000

Total transactions processed November 25 to December 23

1,300

Collective agreement transactions manually processed November 25 to December 23
Details on Public Service Pay Centre workflow

Public Service Pay Centre workflow

Between November 25 and December 23, the Pay Centre received 74,000 transactions and processed 76,000. The Pay Centre also processed an additional 1,300 transactions associated with collective agreements.

Percentage of transactions processed within service standards

76% as of

November 25, 2020

78% as of

December 23, 2020

95% is the

Target
Details on percentage of transactions processed within service standards

Percentage of transactions processed within service standards

Between November 25 and December 23, the percentage of non-collective bargaining transactions that met service standards has increased to 78%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.

Description of terms used in the dashboards

Date modified: