Public Service Pay Centre dashboard as of December 23, 2020

Financial transactions beyond normal workload

The number of financial transactions beyond the normal workload has decreased by 2,000, from November 25 to December 23, 2020.

While we expect the general downward trend of the last two years to continue, the number of transactions processed each month varies based on a variety of factors. Large reductions will, at times, be followed by slower progress or even increases. Since its peak in January 2018, the number of financial transactions beyond the normal workload has decreased by 283,000, from 384,000 to 101,000.

While the exact number fluctuates daily, it is estimated that almost half of public servants are experiencing some form of pay issue (including those served by the Pay Centre as well as non-Pay Centre departments). In total, there are currently approximately 270,000 transactions ready to be processed at the Pay Centre, including:

• 181,000 transactions with financial impact, which include:
  • 101,000 beyond our normal workload, and
  • 80,000 that are part of our normal workload
• 45,500 transactions with no financial impact, or general inquiries
• 8,500 collective agreement transactions
• 35,000 transactions waiting to be closed for which employees have already received payment

Public Service Pay Centre workflow

Between November 25 and December 23, the Pay Centre received 74,000 transactions and processed 76,000. The Pay Centre also processed an additional 1,300 transactions associated with collective agreements.

Percentage of transactions processed within service standards

Between November 25 and December 23, the percentage of non-collective bargaining transactions that met service standards has increased to 78%. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.