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Public Service Pay Centre dashboard as of December 21, 2022

Financial transactions beyond normal workload

200,000 as of

November 23, 2022

198,000 as of

December 21, 2022

0 is the

Target
Details on financial transactions beyond normal workload

The number of financial transactions beyond the normal workload decreased by 2,000 from November 24 to December 21, 2022.

Although intake varies month over month, the number of transactions received at the Pay Centre has steadily increased since 2021. This increase, along with the high complexity of outstanding transactions that remain, have limited our ability to reduce the overall number of outstanding transactions.

We continue to focus on addressing outstanding transactions while also working towards processing new transactions within service standards 95% of the time.

There are currently approximately 401,000 transactions ready to be processed for Pay Centre client departments and agencies, including:

  • 198,000 transactions with financial impact, which include:
    • 175,000 beyond Pay Centre’s normal workload, and
    • 23,000 repatriated to home departments and agencies for processing and closure
  • 80,000 financial transactions that are part of Pay Centre’s normal workload
  • 61,000 transactions with no financial impact, or general inquiries
  • 5,000 collective agreement transactions
  • 57,000 transactions waiting to be closed for which employees have already received payment

Financial transactions beyond the Pay Centre’s normal workload since 2018

Public Service Pay Centre workflow

92,000

Financial transactions received from November 24 to December 21

94,000

Financial transactions processed from November 24 to December 21

400

Collective agreement transactions manually processed from November 24 to December 21

Percentage of transactions processed within service standards

80%

Average in 2021

80%

December 21, 2022

95% is the

Target
Details on percentage of transactions processed within service standards

A total of 80% of non-collective bargaining transactions that were finalized between November 24 and December 21 met service standards. The Pay Centre met service standards 80% of the time on average in 2021, compared to 72% on average in 2020.


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