Pension-related information for Government of Canada compensation community

Information, tools and services for Government of Canada compensation advisors to help with the delivery of pension services to all plan members.

Critical pension services maintained

Due to ongoing and evolving COVID-19 pandemic, callers may experience increased wait times when calling the Government of Canada Pension Centre. Callers may also experience dropped calls, as all telecommunication networks across Canada are presently facing capacity challenges.

Services related to pensions, including payments, are considered essential and measures are in place to ensure that critical pension services are maintained without interruption.

Indexation rate 2020

The pension indexation rate for 2020 is 2% and will be applied to your January 2020 payment.

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Services and information

Government of Canada Pension Centre employer support procedures

Guidance to ensure the efficient transmission of pay information required from departments, agencies, Crown corporations and territorial governments to deliver consistent pension services to all plan members

Employer support services forms

Government of Canada Pension Centre employer support services forms

Compensation advisors (accessible only on the Government of Canada network)

Professional network, operational tools and resources for Government of Canada compensation advisors

Compensation directives (since 2014) (accessible only on the Government of Canada network)

View directives issued since 2014 relating to pay transactions

Compensation directives (prior to 2014)

View directives issued before 2014 relating to pay transactions

Special advice to Crown corporations and others

Pension-related information for Crown corporations and other employers

Access request to the Crown Corporation Portal

Access for authorized Crown employer representatives to public service pension-related tools, such as member data entry, secure messaging and service requests, and policy and procedures information

Superannuation administration manual: Special bulletin

The Superannuation administration manual provides information on policies and procedures related to the Public Service Superannuation Act

Frequently asked questions

The compensation community can find answers to common questions about pay and pension services for employees

Glossary—Pension

Find a list of pension terminology

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