About the Public Service Pay Centre

Learn about the services we offer and how to request a service from our trained compensation professionals.

On this page

Who we serve

We provide services to all departments and agencies served by the Pay Centre. Some institutions manage pay internally. If your institution is not on the following list, you should contact your manager for help with pay-related issues.

Our services

We handle all aspects of pay and compensation for indeterminate, casual, term and student employees. This includes:

  • regular pay
  • hiring
  • acting pay
  • employment extensions
  • leave without pay
  • leave with income averaging
  • pre-retirement transition
  • termination

Request service

Before contacting us, please consult our frequently asked questions and pay and changes in your life. You may find the answers to your questions there.

Self-service

If you have access to the internal government network, you may access many services through the Phoenix pay system. You may:

  • view pay stubs
  • view tax slips
  • change direct deposit details
  • enter extra-duty pay (overtime)
  • complete timesheet entry
  • modify your work schedule
  • enter leave without pay up to five days
  • enter voluntary deductions
  • change coverage to your Public Service Health Care Plan

Log in to Phoenix (accessible only on the Government of Canada network)

By email, post or fax

For any pay service request, you need to submit a pay action request (form 446-5E) to the Public Service Pay Centre.

As a manager, you need to complete a separate form for each employee or a bulk request for multiple employees with the same work or sub-work type.

Pay action request

By telephone

Tracking the status of your case

Once you have an open case with the Public Service Pay Centre, you may track its progress online using the MyGCPay web application:

Note: Access to the Government of Canada network

If you do not have access to the Government of Canada network, please Enquire about your pay: Phoenix feedback form to request a status update.

Reference material for managers, human resources and finance

Information on the Phoenix pay system

Related links

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