Contact us for help and advice with pay and benefits: How we can help

At the Client Contact Centre (CCC), we support all public servants by:

• providing advice and guidance on pay and benefits
• resolving specific pay and benefits issues

Provide advice and guidance

The CCC can help with:

• missing pay
• termination, including:
  • end of contract
  • resignation or retirement
  • record of employment
  • severance
  • death in service
• benefits
• paid and unpaid leave
• overpayments
• tax
• tax slips
• collective agreement retro payment entitlements
• Pay Centre processes and required documentation
• updates on any previous enquiry
• technical questions about web applications, such as how to:
  • access the Compensation Web Applications, Phoenix and MyGCPay
  • enter overtime, additional hours
  • view reported time
  • select a Section 34 Manager
  • view a paystub or tax slip

Help resolve issues and complete tasks

The CCC can help:

• update your direct deposit information (you can also do this yourself via Phoenix self-service, which is accessible only on the Government of Canada network)
• activate or deactivate your electronic payments
• send electronic copies of your pay stubs and tax slips via epost Connect™ if you’re a terminated employee or an employee on extended leave
• place a hold on the recovery of an overpayment
• update your information to withhold additional taxes, and validate and update your tax data
• activate your enrolment in time reporter and maintain time reporter data in Phoenix
• activate your access to Phoenix
• change your address if you have left the public service to go on extended leave (maternity, education, sick, etc.)
• enrol, amend or terminate your benefits, including:
  • dental
  • health
  • pension
  • death
  • disability (excluding the Public Service Management Insurance Plan and British Columbia Medical)