Handling of critical errors
Last updated: May 22, 2019
This section describes the roles and responsibilities of the various parties involved in the handling of critical errors.
Process description
Critical errors include all errors, data or human, that would prevent the processing of pay. Handling critical errors involves first identifying them and then correcting them.
Human resources responsibilities
Human resources are responsible for:
- ensuring that the Pay Centre has a current departmental point of contact for handling errors
- processing critical error corrections before the final off-cycle cut-off so the employee receives pay for that pay period
- advising the Pay Centre once they have fixed the error
Pay Centre responsibilities
The R38 error report identifies critical errors that will prevent the processing of pay if not corrected.
The Pay Centre is responsible for:
- running the R38 error report in Phoenix daily
- reviewing the errors and identifying the source of the error, for example human or data
Human resources data error
The Pay Centre is responsible for notifying the departmental point of contact on the same day that the error is identified.
Note
Human resources will then notify the Pay Centre that the error has been fixed.
Pay Centre data error
The Pay Centre is responsible for processing a correction of the error before the final off-cycle cut-off date so that the employee receives pay that pay period.
Pension Centre responsibilities
The Pension Centre is responsible for:
- notifying the Pay Centre if an error has occurred in Penfax that requires either:
- correction(s) in Phoenix
- certification of salary, service and leave without pay information
- sending a fax to the Pay Centre that identifies the error or data requiring certification
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