Lost or stolen cheques or direct deposit payments
- Notify the Pay Centre if a cheque has either been lost or stolen or a direct deposit has not been received
- Depending on your situation, fill out and sign the following forms:
- PWGSC 535: Undertaking and indemnity: Lost or stolen cheque
- PWGSC 536: Direct deposit payment
- PWGSC 540: Affidavit
Submit the completed forms to the Pay Centre including a pay action request form PSPC 446-5E duly completed.
Section 33 authorization of the transaction in Phoenix once the cheque or payment has been re-issued.
Ensure that signatures on paper requests transmitted from a departments to Pay Centre are authenticated, for example:
- The section 34 signature is authenticated for all requests affecting financial results and/or manager’s budget before it is sent to the Public Service Pay Centre
- The human resources delegated signature is authenticated for all requests being submitted by departments (excluding direct from employees)
Note: Paper requests submitted directly by employees to Pay Centre, without any departmental signatory requirements are excluded from the trusted source scope.
- Request a trace of the payment from regional pay office
- Pre-populating the PWGSC 535 or PWGSC 536 and send document, along with the PWGSC 540 to the employee for completion
Important: If trace shows that cheque or deposit has not been cashed or received in an employee’s account.
- Request the issuance of a duplicate cheque from the regional pay office (these cannot be issued by the Pay Centre)
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