Lost or stolen cheques or direct deposit payments


Submit the completed forms to the Pay Centre including a pay action request form PSPC 446-5E duly completed.


Section 33 authorization of the transaction in Phoenix once the cheque or payment has been re-issued.

Trusted source

Ensure that signatures on paper requests transmitted from a departments to Pay Centre are authenticated, for example:

Note:  Paper requests submitted directly by employees to Pay Centre, without any departmental signatory requirements are excluded from the trusted source scope.

Pay Centre

Important:  If trace shows that cheque or deposit has not been cashed or received in an employee’s account.

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