MyGCPay external access

An issue has been identified with the online version of the Slip – Employment and other income (RL-1) obtained through the external access for MyGCPay.

Although the issue has been resolved, slips from 2016 to 2023 that may have been downloaded prior to April 4, 2024 may contain errors.

Should you be impacted, we invite you to visit MyGCPay to view your revised copy.

This issue was isolated to the external application and did not impact the accuracy of the RL-1 slip available in the pay system, mailed to you or submitted to Revenu Québec.

MyGCPay is a secure web application which provides a simpler, centralized view of your pay and benefits information. This application is for all federal government employees and can be accessed internally through a Government of Canada (GC) network, or externally if you:

Links to Phoenix or the Compensation Web Application (CWA) within the MyGCPay will not work through external access as these require access to a GC network (for example, to change your section 34 manager or view archived tax slips). Employees with access to a GC network must connect through internal access.

Sign in

To use MyGCPay external access, you must first validate your identity by:

Sign in via an Interac® sign-in partner
(not available from 3 am to 5 am Eastern time)

You haven’t yet registered for an account?

Follow the instructions to register today.

Help with your account

Keep your personal information safe
  • Be aware of your surroundings when you enter passwords and security codes in public
  • Don't give out or share passwords or security codes online or over the phone, even with family
  • Log off or sign out of accounts and websites when you are finished; don't just close your browser
Avoid technical problems

For the best experience, you need to:

  • use the latest version of Microsoft Edge or Google Chrome (other browsers compatible with HTML5 and CSS3 may work but are not officially supported by MyGCPay)
  • enable cookies and JavaScript
  • use a computer
Change your sign-in partner

If you've moved to a new bank or credit union, and already sign in through Interac® Sign-in Partner, you may be able to switch:

  • select Switch My Sign-in Partner from the menu on the Select a Sign-in Partner page
Technical support

If you're experiencing technical problems, try:

  • refreshing your browser
  • clearing your cache, deleting your cookies and internet history
  • restarting your computer

Notes:

  • Some of the information you see in MyGCPay through external access is not real-time data; there's a gap of up to 36 hours between the time that a transaction gets processed and when it is available in MyGCPay
  • Public Services and Procurement Canada's Client Contact Centre cannot offer technical support for any difficulties related to your personal devices, internet provider and software suppliers

If your problems persist, contact the Client Contact Centre. Be ready to provide your PRI when you call (Lost or forgotten PRI?).

Date modified: