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If you are having pay issues

Actions to take and resources to consult, including how to address missing pay and tax-related issues.

Services and information

Report a problem with your pay

What to do if you are not getting paid or getting paid incorrectly

Tax-related issues

Resources and procedures to address any tax-related issues arising from payment errors

Request an emergency salary advance or priority payment

What you can do if you haven't been paid or are missing pay

Flexible recovery options

Flexible repayment of overpayments, emergency salary advances and priority payments received by employees

Important messages to employees

Management pay-related statements, updates and direction for public servants

Claims for expenses and financial losses related to Phoenix

Different processes to compensate employees who have been impacted financially by Phoenix

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