What to do if you are having pay issues

Actions to take and resources to consult, including how to address missing pay and tax-related issues.

Services and information

Important messages to employees

Management pay-related statements, updates and direction for public servants

Inquire about your pay: Phoenix feedback

Submit this form if you have a pay issue or a problem with the Phoenix pay system

Request an emergency salary advance

What you can do if you haven't been paid or are missing pay

Track your case (for those served by the Pay Centre)

View the status of your pay-related case (accessibly only on Government of Canada network)

Getting started with Phoenix self-service

Basic Phoenix tasks, fact sheets and support resources

Experiencing problems with your pay

What to do if you are not getting paid or getting paid incorrectly

Tax-related issues

Resources and procedures to address any tax-related issues arising from payment errors

Overpayments and options to repay them

How to repay overpayments and salary advances and how these cases may affect your taxes

Privacy and the Phoenix pay system

Questions and answers related to employee personal information on the new pay system

Claims for expenses and financial losses related to Phoenix

Different processes to compensate employees who have been impacted financially by Phoenix

Show more services and information

Disability Insurance Plan for the public service

This mandatory plan provides up to 70% income replacement when you are unable to work for long periods due to a totally disabling illness or injury

Employment insurance: Sickness benefit

Apply for benefits if you are unable to work due to illness, injury or quarantine

Employment insurance: Maternity and parental benefits

Apply for benefits if you are pregnant, you have recently given birth, you are adopting a child or caring for a newborn

What we are doing

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