Message from the Honourable Judy M. Foote about the Phoenix pay system: August 25, 2016

No one should have to worry about being paid for work performed. The pay problems experienced by some of our employees are unacceptable. To the public servants and families impacted by the issues with the public service pay system, I am sorry. Please accept my apologies.

Fixing this situation is a top priority for me.

We have added more staff to the Pay Centre in Miramichi and created four satellite pay units to fix pay problems faster. We will continue to hire as many additional pay advisors as we can. I have seen firsthand how hard employees in these centres are working to fix problems with speed and accuracy. I thank them for their service.

Priority is being given to those individuals most at risk. In the meantime, employees can request and receive emergency payments from their department, which can be issued within 24-48 hours.

We are working with our colleagues at Treasury Board Secretariat to ensure affected employees who have incurred costs resulting from the implementation of the new pay system will be able to submit a claim to be reimbursed for these expenses.

We have also made it easier for employees to get information. An enhanced call centre is in place and Public Services and Procurement Canada is providing regular updates on its website and via public technical briefings.

Unions are providing important assistance by identifying employee pay problems and supporting solutions, such as the hiring of compensation advisors. Last week I met with union representatives as part of this partnership. All parties expressed a shared concern for employees and we committed to keep working together to support them and remain responsive to their needs.

While there is still a significant number of affected employees, we are making progress. Outstanding issues are being resolved, and this work is happening as quickly as possible. Anyone who has a pay problem can get help by calling Public Services and Procurement Canada at 1‑855‑686‑4729 or by completing the department’s online feedback form. That form may also be used to request an emergency salary payment.

We are committed to addressing issues caused by the pay transformation initiative. The determination and dedication of employees throughout the Government to help resolve this unacceptable pay situation, will ensure we get through this challenging period together.

Judy M. Foote
Minister of Public Services and Procurement

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