Get help with Phoenix-related pay issues

Note: An emergency salary advance or a priority payment is available through your department’s internal processes.

For technical Phoenix pay system issues (such as problems getting a pay stub, accessing timesheets, schedules and other issues), contact the Compensation Web Applications service desk:

If you are missing pay or have been paid incorrectly, please follow these 4 steps.

Step 1: Verify that the Public Service Pay Centre serves your organization

Step 2: Inform your manager

Tell your manager about your pay issue. Your manager may be able to help you determine the reason for your pay issue (example: incorrect work schedule).

Step 3: Report your pay issue to the Pay Centre

If your manager is unable to resolve your pay issue, contact the Pay Centre. There are two options for contacting the Pay Centre:

In Canada or the United States: 1‑855‑686‑4729

Outside Canada and the United States: 506‑424‑4330

You will be required to provide the following information:

Step 4: Follow up

Since the Pay Centre serves your organization, you may use Track myCASE to follow the status of your pay-related case.

Find out more about Track myCASE (accessible only on the Government of Canada network).

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