How the Government of Canada Pension Centre did in 2019

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in December.

December 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total calls Number of calls answered within 180 seconds
December 2 to 6, 2019 7,504 6,656
December 9 to 11, 2019 7,134 6,088
December 16 to 20, 2019 6,597 5,899
December 23 to 27, 2019 2,826 2,674
December 30, 2019 to January 3, 2020 4,472 3,918

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in December.

December 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of December
Date Average wait time (seconds)
December 2 to 6, 2019 49
December 9 to 11, 2019 58
December 16 to 20, 2019 45
December 23 to 27, 2019 25
December 30, 2019 to January 3, 2020 49

November

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in November.

November 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total calls Number of calls answered within 180 seconds
November 4 to 8, 2019 7,577 6,497
November 11 to 15, 2019 6,687 5,471
November 18 to 22, 2019 7,843 6,587
November 25 to 29, 2019 7,466 6,533

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in November.

November 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of November
Date Average wait time (seconds)
November 4 to 8, 2019 58
November 11 to 15, 2019 73
November 18 to 22, 2019 65
November 25 to 29, 2019 53

October

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in October.

October 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 7 to 11, 2019 7,171 6,110
October 14 to 18, 2019 6,569 4,953
October 21 to 25, 2019 6,803 5,491
October 28 to November 1, 2019 7,514 6,443

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in October.

October 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of October
Date Average wait time (seconds)
October 7 to 11, 2019 61
October 14 to 18, 2019 95
October 21 to 25, 2019 75
October 28 to November 1, 2019 58

September

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in September.

September 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total calls Number of calls answered within 180 seconds
September 2 to 6, 2019 6,112 5,285
September 9 to 13, 2019 7,066 5,550
September 16 to 20, 2019 8,559 6,483
September 23 to 27, 2019 9,315 6,860
September 30 to October 4, 2019 8,287 6,744

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in September.

September 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of September
Date Average wait time (seconds)
September 2 to 6, 2019 58
September 9 to 13, 2019 85
September 16 to 20, 2019 92
September 23 to 27, 2019 102
September 30 to October 4, 2019 74

August

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in August.

August 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total calls Number of calls answered within 180 seconds
August 5 to 9, 2019 5,496 4,620
August 12 to 16, 2019 6,589 5,551
August 19 to 23, 2019 6,783 5,713
August 26 to 30, 2019 5,078 4,187

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in August.

August 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of August
Date Average wait time (seconds)
August 5 to 9, 2019 64
August 12 to 19, 2019 64
August 19 to 23, 2019 66
August 26 to 30, 2019 75

July

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in July.

July 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total calls Number of calls answered within 180 seconds
July 1 to 5, 2019 5,382 4,501
July 8 to 12, 2019 7,035 5,956
July 15 to 19, 2019 6,661 5,544
July 22 to 26, 2019 6,639 5,818
July 29 to August 2, 2019 6,491 5,605

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in July.

July 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of July
Date Average wait time (seconds)
July 1 to 5, 2019 71
July 8 to 12, 2019 63
July 15 to 19, 2019 66
July 22 to 26, 2019 52
July 29 to August 2, 2019 60

June

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in June.

June 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 3 to 7, 2019 7,203 6,418
June 10 to 14, 2019 6,998 5,984
June 17 to 21, 2019 6,767 5,862
June 24 to 28, 2019 6,681 5,802

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in June.

June 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of June
Date Average wait time (seconds)
June 3 to 7, 2019 47
June 10 to 14, 2019 64
June 17 to 21, 2019 56
June 24 to 28, 2019 52

May

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in May.

May 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 6 to 10, 2019 7,027 6,341
May 13 to 17, 2019 7,958 6,944
May 20 to 24, 2019 6,133 5,364
May 27 to 31, 2019 7,739 6,682

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in May.

May 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of May
Date Average wait time (seconds)
May 6 to 10, 2019 42
May 13 to 17, 2019 56
May 20 to 24, 2019 53
May 27 to 31, 2019 56

April

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in April.

April 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 1 to 5, 2019 8,910 7,412
April 8 to 12, 2019 8,207 6,816
April 15 to 19, 2019 6,798 5,314
April 22 to 26, 2019 7,120 5,347
April 29 to May 3, 2019 8,094 7,122

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in April.

April 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of April
Date Average wait time (seconds)
April 1 to 5, 2019 71
April 8 to 12, 2019 71
April 15 to 19, 2019 90
April 22 to 26, 2019 104
April 29 to May 3, 2019 51

March

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in March.

March 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 4 to 8, 2019 8,044 6,082
March 11 to 15, 2019 8,487 7,369
March 18 to 22, 2019 10,707 8,182
March 25 to 29, 2019 9,145 7,550

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in March.

March 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of March
Date Average wait time (seconds)
March 4 to 8, 2019 109
March 11 to 15, 2019 59
March 18 to 22, 2019 93
March 25 to 29, 2019 71

February

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
Feb. 4 to 8, 2019 8,380 7,208
Feb. 11 to 15, 2019 6,333 5,492
Feb. 18 to 22, 2019 8,734 7,459
Feb. 28 to March 1, 2019 9,313 7,790

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in February.

February 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of February
Date Average wait time (seconds)
Feb. 4 to 8, 2019 62
Feb. 11 to 15, 2019 56
Feb. 18 to 22, 2019 62
Feb. 25 to March 1, 2019 67

January

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
Jan. 07 to 11, 2019 8,896 6,715
Jan. 14 to 18, 2019 8,334 6,641
Jan. 21 to 25, 2019 9,031 6,256
Jan. 28 to Feb. 1, 2019 10,135 7,658

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in January.

January 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of January
Date Average wait time (seconds)
Jan. 7 to 11, 2019 103
Jan. 14 to 18, 2019 85
Jan. 21 to 25, 2019 145
Jan. 28 to Feb. 1, 2019 99
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