Archived—Service standards overview—Our Services, Standards and Results 2016–2017

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Highlights

In 2015–2016, we achieved or surpassed 44 of 59 targets. These results demonstrate our sustained commitment to meeting our clients' expectations. Where there are shortcomings, we continue to work to improve our performance.

In 2016–2017, we continue to make sure our service standards are meaningful to clients and reflect major client satisfaction determinants such as timeliness, accessibility, accuracy/quality and cost.

The following table indicates the number of service standards that were in place for each of Public Works and Government Services Canada's (PWGSC) five service categories, and the number of service standards that met or surpassed the target. The table also shows the number of service standards that are in place in 2015–2016 for each of PWGSC's five service categories.

Service category 2015–2016:
Number of service standards
Number of service standards
that met or surpassed the target
2016–2017:
Number of service standards
Buying and selling
12 7 12
Payments and pensions
11 6 13
Property and buildings
8 8 8
Security, corporate and information services
17 14 21
Translation, terminology and interpretation
11 9 12
Total
59 44 66

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