Archived—Buying and selling: Our Services, Standards and Results 2020 to 2021
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The following tables compare service standard targets with service standard results for 2019 to 2020, for the buying and selling service category, under the following sub-categories: procurement tools and services, awarding of contracts, and client relationship management. The tables also include service targets for 2020 to 2021.
Procurement tools and services
Service standard | Service target 2019 to 2020 |
Final service results 2019 to 2020 |
Service target 2020 to 2021 |
---|---|---|---|
Acknowledge receipt of client requisitions sent electronically (for example by email) within 1 business day | 95% | 98.9% | 95% |
Acknowledge receipt of client requisitions sent by fax or mail within 2 business days | 95% | 99.8% | 95% |
Provide clients with their procurement officer's name and contact information within 5 business days of allocation or requisition | 80% | 56.1% | 80% |
Provide 24/7 access to emergency procurement on a priority basis using timelines established with the client department | 100% | 100% | 100% |
Deliver services with a quality level that meets clients' expectations (Overall, how satisfied were you with the quality of service?) |
80% | n/atable 1 note 1 | 80% |
Deliver services with accuracy that meets clients' expectations (I received accurate information) |
80% | n/atable 1 note 1 | 80% |
Deliver services that are highly valued by clients (I consider the Public Services and Procurement Canada (PSPC) Acquisitions Program to be a valuable partner in government operations) |
80% | n/atable 1 note 1 | 80% |
Table 1 note
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Awarding of contracts
Award contracts in National Capital Area and regions within the following timeframes based on assessed level of complexity.
Service standard | Service target 2019 to 2020 |
Final service results 2019 to 2020 |
Service target 2020 to 2021 |
---|---|---|---|
Basic procurement contracts, within 80 business days | 85% | 78.1% | 85% |
Standard procurement contracts, within 100 business days | 80% | 74.6% | 80% |
Client relationship management
Service standard | Service target 2019 to 2020 |
Final service results 2019 to 2020 |
Service target 2020 to 2021 |
---|---|---|---|
Acknowledge clients' inquiries within 1 business day | 95% | 95% | 95% |
Respond to clients' inquiries within 3 business days | 95% | 95% | 95% |
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