Archived—Payments and pensions: Our Services, Standards and Results 2020 to 2021
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The following tables compare service standard targets with service standard results for 2019 to 2020, for the payments and pensions service category, under the following sub-categories: federal pay and benefits administration, federal pension administration, and Receiver General services. The tables also include service targets for 2020 to 2021.
Federal pay and benefits administration
Service standard | Service target 2019 to 2020 |
Final service results 2019 to 2020 |
Service target 2020 to 2021 |
---|---|---|---|
Client Contact Centre (CCC) to answer calls within 180 seconds | 80% | 62.3%table 1 note 1 | 80% |
Percentage of pay transactions processed that are on time—Deleted for 2020 to 2021 | 80% | Not available | Not available |
Percentage of intake processed within services standards | 80% | 79% | 85% |
Table 1 note 1
|
Federal pension administration
Service standard | Service target 2019 to 2020 |
Final service results 2019 to 2020 |
Service target 2020 to 2021 |
---|---|---|---|
Percentage of pension transactions and pension-related payments processed within established timeframes | 95% | 99% | 95% |
Percentage of first pension payments issued within established timeframes | 95% | 99% | 95% |
Answer public service pension administration calls at the Pension Centre within 180 seconds | 80% | 86% | 80% |
Receiver General services
Service standard | Service target 2019 to 2020 |
Final service results 2019 to 2020 |
Service target 2020 to 2021 |
---|---|---|---|
Answer calls about Receiver General cheques within 180 seconds | 80% | 82.1% | 80% |
Percentage of all payments processed by the Receiver General for the Government of Canada as per established schedules | 99.9% | 99.99% | 99.9% |
Respond to Receiver General cheque status enquiries within 24 hours | 99.9% | 100% | 99.9% |
Provide a copy of a paid Receiver General cheque from the previous 6 years within 2 business days | 98% | 100% | 98% |
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