Archived—Property and buildings: Our Services, Standards and Results 2020 to 2021
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The following tables compare service standard targets with service standard results for 2019 to 2020, for the "Property and buildings" service category, under the following sub-categories: office accommodation services, professional and technical services, and client relationship management. The tables also include results service targets for 2020 to 2021.
Office accommodation services
|Service standard||Service target
2019 to 2020
|Final service results
2019 to 2020
2020 to 2021
|Ensure Public Services and Procurement Canada real property portfolio of facilities remains operational during normal business hours as defined as 7:00 a.m. to 6:00 p.m., Monday through Friday||99%||99.38%||99%|
|Satisfaction rating for service calls reported through the National Service Call Centre (NSCC)||90%||89.31%||90%|
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