Property and buildings: Our Services, Standards and Results 2020 to 2021

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The following tables compare service standard targets with service standard results for 2019 to 2020, for the "Property and buildings" service category, under the following sub-categories: office accommodation services, professional and technical services, and client relationship management. The tables also include results service targets for 2020 to 2021.

Office accommodation services

Comparison of service targets and service results for office accommodation services
Service standard Service target
2019 to 2020
Final service results
2019 to 2020
Service target
2020 to 2021
Ensure Public Services and Procurement Canada real property portfolio of facilities remains operational during normal business hours as defined as 7:00 a.m. to 6:00 p.m., Monday through Friday 99% 99.38% 99%
Satisfaction rating for service calls reported through the National Service Call Centre (NSCC) 90% 89.31% 90%

Document navigation for "Our Services, Standards and Results 2020 to 2021"

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