Archived—Translation, terminology and interpretation: Our Services, Standards and Results 2020 to 2021
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The following tables compare service standard targets with service standard results for 2019 to 2020, for the translation, terminology and interpretation service category, under the following sub-categories: translation and linguistic services, terminology standardization services, interpretation, and client relationship management. The tables also include service targets for 2020 to 2021.
Translation and linguistic services
Service standard | Service target 2019 to 2020 |
Final service results 2019 to 2020 |
Service target 2020 to 2021 |
---|---|---|---|
The quality of texts outsourced to official language service providers will be controlled by a language professional from the Translation Bureau | 85% | 96% | 98% |
Linguistic services requests will be processed within the initial deadlines requested by the clients | 85% | 80%table 1 note 1 | 85% |
Linguistic services requests will be assigned to an internal or external translator within one 1 business day following receipt of the request—Reworded in 2020-2021 | 95% | 84%table 1 note 2 | 90% |
Linguistic services requests will be processed within the deadlines agreed upon between the Translation Bureau and the clients | 95% | 96% | 95% |
Table 1 notes
|
Terminology standardization services
Service standard | Service target 2019 to 2020 |
Final service results 2019 to 2020 |
Service target 2020 to 2021 |
---|---|---|---|
To ensure that the Government of Canada’s terminology remains up to date, 2,000 records will be created, modified or deactivated in TERMIUM Plus®, in each of the following three fields:table 2 note 1 military, computer science and environment—Reworded in 2020 to 2021 | 95% | 100% | 95% |
Requests received by the terminology help service (btterminosvp.tbterminosvp@tpsgc-pwgsc.gc.ca) will be processed in accordance with a deadline of one 1 working day | 99% | 99% | 99% |
Table 2 note
|
Interpretation
Service standard | Service target 2019 to 2020 |
Final service results 2019 to 2020 |
Service target 2020 to 2021 |
---|---|---|---|
Requests for interpretation services in official languages, Indigenous languages, foreign languages, sign language and oral transliteration will be reviewed and followed up in accordance with a deadline of three working days—New in 2020 to 2021 | Not applicable | Not applicable | 95% |
Official languages interpretation requests will be processed in accordance with a deadline of three 3 working days—Deleted in 2020 to 2021 | 95% | 100% | Not applicable |
Foreign language interpretation requests will be processed in accordance with a deadline of three 3 working days—Deleted in 2020 to 2021 | 95% | 100% | Not applicable |
Visual interpretation requests will be processed in accordance with a deadline of one 1 working day—Deleted in 2020 to 2021 | 95% | 100% | Not applicable |
Client relationship management
Service standard | Service target 2019 to 2020 |
Final service results 2019 to 2020 |
Service target 2020 to 2021 |
---|---|---|---|
Clients’ information requests received electronically (bureaudelatraduction.translationbureau@tpsgc-pwgsc.gc.ca) will be processed in accordance with a deadline of one (1) working day—Reworded in 2020 to 2021 | 95% | 96% | 95% |
Client accounts will be created within five (5) working days following receipt of the required information—Deleted in 2020 to 2021 | 95% | 99% | Not applicable |
Overall justification for the changes made to the service standards in 2020 to 2021
All changes to the service standards result from internal review and consultations, and take into account the characteristics of a robust service standard in accordance to the Treasury Board of Canada Secretariat’s guidance.
Some targets were increased or decreased to ensure the standards were ambitious, yet remained realistic. Some standards were reworded for added precision and streamlining while others were removed if deemed to be less relevant for clients.
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