Archived—Property and buildings—Our Services, Standards and Results 2019 to 2020
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The following tables on service standards and targets for the "Property and buildings" service category show service targets for 2018 to 2019 and 2019 to 2020 for: office accommodation services; professional and technical services; and client relationship management. The tables also include results for 2018 to 2019.
|Service standard||Target 2018 to 2019||Final results 2018 to 2019||Target 2019 to 2020|
|Ensure Public Services and Procurement Canada (PSPC) real property portfolio of facilities remains operational during normal business hours as defined as 7:00 a.m. to 6:00 p.m., Monday through Friday||99%||99.78%||99%|
|Satisfaction rating for service calls reported through the National Service Call Centre (NSCC)||90%||89.25%||90%|
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