Property and buildings—Our Services, Standards and Results 2019 to 2020
The following tables on service standards and targets for the "Property and buildings" service category show service targets for 2018 to 2019 and 2019 to 2020 for: office accommodation services; professional and technical services; and client relationship management. The tables also include results for 2018 to 2019.
| Service standard | Target 2018 to 2019 | Final results 2018 to 2019 | Target 2019 to 2020 |
|---|---|---|---|
| Ensure Public Services and Procurement Canada (PSPC) real property portfolio of facilities remains operational during normal business hours as defined as 7:00 a.m. to 6:00 p.m., Monday through Friday | 99% | 99.78% | 99% |
| Satisfaction rating for service calls reported through the National Service Call Centre (NSCC) | 90% | 89.25% | 90% |
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