Translation, terminology and interpretation—Our Services, Standards and Results 2019 to 2020

Document navigation for "Our Services, Standards and Results 2018 to 2019"

The following tables on service standards and targets for the "Translation, terminology and interpretation" service category for 2018 to 2019 and 2019 to 2020 for: translation and linguistic services; terminology standardization services; interpretation; and client relationship management. The tables also include results for 2018 to 2019.

Translation and linguistic services
Service standard Target 2018 to 2019 Final results 2018 to 2019 Target 2019 to 2020
The quality of texts outsourced to official language service providers will be controlled by a language professional from the Translation Bureau—Reworded 70% 80% 85%
Linguistic services requests will be processed within the initial deadlines requested by the clients—Reworded 90% 80% 85%
Linguistic services requests will be processed within the deadlines agreed upon between the Translation Bureau and the clients—Reworded 95% 95% 95%
Linguistic services requests will be assigned to an internal or external translator within 24 hours following receipt of the request—Reworded 95% 88% 95%
Terminology standardization services
Service standard Target 2018 to 2019 Final results 2018 to 2019 Target 2019 to 2020
To ensure that the Government of Canada’s terminology remains up to date, 2,000 records will be created, modified or deactivated in TERMIUM Plus®, in each of the following three fields: military, computer science and construction—Reworded 95% 100% 95%
Requests received by the Terminology help service (btterminosvp.tbterminosvp@tpsgc-pwgsc.gc.ca) will be processed in accordance with a deadline of one (1) working day—Reworded 99% 99% 99%
Interpretation
Service standard Target 2018 to 2019 Final results 2018 to 2019 Target 2019 to 2020
Official languages interpretation requests will be processed in accordance with a deadline of three (3) working days—Reworded 95% 98% 95%
Foreign language interpretation requests will be processed in accordance with a deadline of three (3) working days—Reworded 95% 100% 95%
Visual interpretation requests will be processed in accordance with a deadline of one (1) working day—Reworded 95% 100% 95%
Client relationship management
Service standard Target 2018 to 2019 Final results 2018 to 2019 Target 2019 to 2020
Clients’ information requests received electronically bureaudelatraduction.translationbureau@tpsgc-pwgsc.gc.ca) will be processed in accordance with a deadline of two (2) working days—Reworded 95% 99% 95%
Client accounts will be created within five (5) working days following receipt of the required information—Reworded 95% 97% 95%

Document navigation for "Our Services, Standards and Results 2019 to 2020"

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