Phoenix: Standing Committee on Health—April 15, 2020

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Current status in light of COVID-19

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Due to the ongoing and evolving COVID-19 outbreak, Public Services and Procurement Canada’s services may be delayed. This may result in concerns regarding the continuity of pay services for public servants.

Key messages: Phoenix current status


Following the recommendation of the Public Health Agency of Canada, PSPC asked all its employees, including those at the Public Service Pay Centre and the Client Contact Centre (CCC), to work from home if possible, while ensuring the delivery of essential services.

The Pay Centre continues to focus on processing essential pay services, which include regular pay, return from leave, maternity and parental leave, disability insurance and departmental emergency salary advances.

The CCC remains the first point of contact for current and former federal public servants looking for information or help with compensation and benefits. Clients may, however, experience increased wait times when calling the CCC.

Supporting employees and resolving pay issues are top priorities and we continue to see progress.

From February 19 to April 1, 2020, the backlog of transactions with financial implication has decreased by 17,000. Over the past 2 years, since January 2018, the backlog has decreased by 57%, from 384,000 to 166,000 transactions.

Specific measures in place

Deferred overpayment recoveries

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