Public Services and Procurement Canada
Corporate information: 2022 to 2023 Departmental Plan

Organizational profile

Appropriate minister: Filomena Tassi, PC, MP

Institutional head: Paul Thompson

Ministerial portfolio: Public Services and Procurement Canada

Enabling instrument(s): The Department of Public Works and Government Services Act establishes the Department of Public Services and Procurement Canada.

Year of incorporation / commencement: 1841

Other: The Minister of Public Services and Procurement has responsibilities under 19 other acts. The most important ones are:

• Shared Services Canada Act
• National Capital Act
• Canada Post Corporation Act
• Expropriation Act
• Defence Production Act
• Seized Property Management Act
• Surplus Crown Assets Act
• Financial Administration Act

Raison d’être, mandate and role: Who we are and what we do

Information on Public Services and Procurement Canada’s raison d’être, mandate and role is available on the Public Services and Procurement Canada’s website.

Information on Public Services and Procurement Canada’s mandate letter commitments is available on the Minister’s mandate letter.

Operating context

Information on the operating context is available on Public Services and Procurement Canada’s website.

Reporting framework

Public Services and Procurement Canada’s approved Departmental Results Framework and program inventory for 2022 to 2023 are as follows.

Core responsibilities

Purchase of goods and services

Public Services and Procurement Canada (PSPC) purchases goods and services on behalf of the Government of Canada.

Payments and accounting

PSPC collects revenues and issues payments, maintains the financial accounts of Canada, issues financial reports, and administers payroll and pension services for the Government of Canada.

Property and infrastructure

PSPC provides federal employees and parliamentarians with work space; builds, maintains and manages federal properties and other public works such as bridges and dams; and provides associated services to federal organizations.

Government-wide support

PSPC provides administrative services and tools to federal organizations that help them deliver programs and services to Canadians.

Procurement Ombudsman

The Office of the Procurement Ombudsman operates at arm’s length from federal organizations. It is legislated to review the procurement practices of federal organizations, review complaints from Canadian suppliers, and provide dispute resolution services.

Core responsibility 1: Purchase of goods and services

• 1. Purchase of goods and services:
  • 1.1 federal organizations have the products and services they need, when they need them, at the best value:
    • 1.1.1 percentage of overall client satisfaction with PSPC procurement services
    • 1.1.2 percentage of original contracts of level 1 (basic) complexity awarded within established timeframes
    • 1.1.3 percentage of original contracts of level 2 (standard) complexity awarded within established timeframes
    • 1.1.4 cost of procurement services per $100 of contract value
    • 1.1.5 percentage of competitive procurement processes versus sole source
    • 1.1.6 percentage of complex competitive procurement processes for which at least 2 qualified bids were received (level 3 to 5)
  • 1.2 government purchasing is easy to access, fair and transparent for suppliers:
    • 1.2.1 percentage of suppliers that rate the procurement process as easy to access
    • 1.2.2 percentage of suppliers that rate the procurement process as fair and transparent
  • 1.3 government purchasing supports Canada’s economic, environmental, and social policy goals:
    • 1.3.1 percentage of contract value awarded to small and medium businesses
    • 1.3.2 percentage of PSPC contracts, standing offers and supply arrangements that include “green” goods and service
    • 1.3.3 percentage of participation in procurement processes by Indigenous suppliers
    • 1.3.4 percentage of participation in procurement processes by suppliers who are women

Core responsibility 2: Payments and accounting

• 2. Payments and accounting:
  • 2.1 Canadians, businesses and organizations receive payments on time and revenues are collected for government services in an efficient manner:
    • 2.1.1 percentage of payments issued within established timeframes
    • 2.1.2 percentage of money paid to the Government of Canada that is reconciled within 2 business days
    • 2.1.3 percentage of payments made instead of property taxes to taxing authorities within established timeframes
  • 2.2 members of federal pension plans receive timely and accurate pension payments, benefits and support services to which they are entitled:
    • 2.2.1 percentage of pension payments processed that are accurate and on time
  • 2.3 in collaboration with government departments, employees receive timely and accurate pay and benefits:
    • 2.3.1 number of employees facing potential pay inaccuracies at the Pay Centre
    • 2.3.2 percentage of cases submitted to the Pay Centre on time
    • 2.3.3 percentage of cases, promptly submitted to the Pay Centre, that have been processed on time
  • 2.4 Canadians have timely access to reliable information on Canada’s finances:
    • 2.4.1 the Public Accounts of Canada are posted on the department’s website within 24 hours of tabling in the House of Commons
    • 2.4.2 Information presented in the Consolidated Financial Statements of the Government of Canada is accurate

Core responsibility 3: Property and infrastructure

• 3. Property and infrastructure:
  • 3.1 federal real property and associated services meet the needs of federal government clients, partners and/or parliamentarians, and ensure best value for Canadians:
    • 3.1.1 percentage of Crown-owned buildings that are in fair or better condition
    • 3.1.2 percentage of Crown-owned heritage buildings that are in fair or better condition
    • 3.1.3 percentage of PSPC-managed office space that is modernized each year to meet the current Government of Canada work-place fit-up standards known as the GCworkplace approach
    • 3.1.4 percentage of real property projects that are delivered within scope, on time and on budget
    • 3.1.5 percentage of time that PSPC’s real property facilities are fully operational
    • 3.1.6 operating expenses per square metre of Crown-owned office space
  • 3.2 federal infrastructure spending supports Canada’s social, economic and environmental priorities:
    • 3.2.1 percentage of PSPC Crown-owned and lease purchase assets assessed against the 2018 Canadian Standards Association standard for Accessibility (CSA B651-2018)
    • 3.2.2 total compliance score of PSPC owned and lease purchase buildings assessed against the 2018 Canadian Standards Association standard for Accessibility (CSA B651-2018)
    • 3.2.3 percentage in reduction in green-house gas emissions in PSPC Crown-owned building portfolio, excluding housing

Core responsibility 4: Government-wide support

• 4. Government-wide support:
  • 4.1 federal organizations have access to high quality linguistic services and tools:
    • 4.1.1 percentage of linguistic services that comply with established quality standards
    • 4.1.2 percentage of overall client satisfaction with the Translation Bureau’s language tools and services
  • 4.2 the government does business with ethical suppliers and ensures that sensitive information is handled appropriately:
    • 4.2.1 percentage of business integrity verification requests answered within the 4-hour client service standard
    • 4.2.2 percentage of security screenings processed within 7 business days for contractors and sub-contractors requiring access to protected information
  • 4.3 federal organizations have the support services and tools they need to deliver their programs to Canadians:
    • 4.3.1 percentage of clients who are satisfied or very satisfied with PSPC tools and/or services
    • 4.3.2 percentage of PSPC service standards met

Core responsibility 5: Procurement Ombudsman

• 5. Procurement Ombudsman:
  • 5.1 raise awareness of procurement issues and exchange information:
    • 5.1.1 number of awareness-building activities per year with Canadian suppliers, primarily small and medium-sized businesses and federal officials and other stakeholders
    • 5.1.2 number of provinces/territories where outreach activities are held
    • 5.1.3 year-over-year percentage of new visits to Office of the Procurement Ombudsman (OPO)’s website
    • 5.1.4 year-over-year percentage of new followers and impressions to OPO’s digital media accounts
  • 5.2 procurement related issues are addressed through alternative dispute resolution:
    • 5.2.1 percentage of alternative dispute resolution processes that result in settlement agreements agreed to by both parties
  • 5.3 procurement related issues are addressed through the review of complaints and the review of federal organizations’ procurement practices
    • 5.3.1 percentage of supplier complaint reviews completed within 120 working days as per legislative requirements
    • 5.3.2 percentage of recommendations made by the Ombudsman acted upon by federal organizations

Program inventory

1. Purchase of goods and services:
   • Procurement Program
2. Payments and accounting:
   • Federal Pay Administration
   • Federal Pension Administration
   • Payments Instead of Property Taxes to Local Governments
   • Payments and Revenue Collection
   • Government-Wide Accounting and Reporting
   • Cape Breton Operations: HR legacy Benefits
3. Property and infrastructure:
   • Federal Accommodation and Infrastructure
   • Real Property Services
   • Parliament Hill and Surroundings
   • Cape Breton Operations: Portfolio Management
4. Government-wide support:
   • Linguistic Services
   • Communication Services
   • Government-Wide Corporate Services
   • Document Imaging Services
   • Asset Disposal
   • Service Strategy
   • Canadian General Standards Board
   • Security and Oversight Services
5. Procurement Ombudsman:
   • Procurement Ombudsman

Changes to the approved reporting framework since 2021 to 2022

PSPC made only minor amendments to its 2022 to 2023 Departmental Results Framework. Minor amendments constitute changes at the departmental result and indicator level. As such, PSPC’s core responsibilities remain unchanged. However, PSPC’s program inventory was modified to combine 2 programs into 1 under core responsibility purchase of goods and services.