Contact the Contract Security Program's client service centre

Find contact information to make enquiries about Public Services and Procurement Canada’s (PSPC) Contract Security Program (CSP).

Privacy notice statement

Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence. The information will be held in PSPC's Personal information bank number PPU 115 Internet and PPE 830 Intranet services, and it will be retained according to the retention and disposal schedule established for this bank.

Your personal information is protected under the provisions of the Privacy Act. Under the act, you have the right to request access to and correction of your personal information, if erroneous or incomplete. If you wish to avail yourself of this right or require clarification about this statement, contact our privacy coordinator at For more information on privacy issues and the Privacy Act consult the Office of the Privacy Commissioner.

For more information about your rights, visit information about programs and information holdings. This is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal members of Parliament.

The Internet is a public forum and electronic information can be intercepted. This is not a secure website. Please do not disclose unnecessary confidential information about yourself or your accounts with PSPC.

Providing personal information to Public Services and Procurement Canada

PSPC is committed to ensure the privacy and security of personal information. However, applicants remain responsible for the security and confidentiality of any personal information provided to PSPC, until it is received. Applicants may choose to transmit personal or sensitive information by regular mail, by email or by fax at their discretion, but should consider using registered mail or priority courier as these are more secure delivery methods.

Ways to reach us

Effective April 8, 2022 we provide service in French and English, Monday to Friday, 9 am to 12 pm and 1 pm to 5 pm (Eastern time).


The client service centre is experiencing a high volume of inquiries related to the implementation of phase 2 of changes to the CSP. To allow us to serve you better, please make sure to read the phase 2 of changes to the security screening process in full before contacting the CSP with inquiries.

If your questions have not been addressed after reading about the changes, you may contact the CSP’s client service centre for assistance.

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